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- Tasks: Support clients with technical queries and manage proof-of-concept projects.
- Company: Join a leading tech company specialising in advanced sensor solutions.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a bonus scheme.
- Why this job: Expand your skills in a dynamic environment while making a real impact.
- Qualifications: Experience in technical support, knowledge of Linux, and familiarity with LiDAR technology required.
- Other info: Standard office hours are Monday to Friday, 9:00 AM to 5:00 PM.
The predicted salary is between 30000 - 35000 £ per year.
A well-established technology company specialising in advanced sensor solutions for high-performance industries.
This position offers an excellent opportunity to expand your technical expertise and develop new skills. As a skilled engineer with customer-facing experience, you will have a passion for supporting clients and guiding projects from proof of concept to final delivery. You may have experience in roles such as Application Engineer, Sales Engineer, Product Engineer, or Support Engineer, with knowledge in areas like mobile mapping solutions, 3D points clouds, LiDAR, perception software, Linux, and networking.
Responsibilities will include:
- Provided pre-sales and after-sales support, addressed technical queries and resolved issues, including handling hardware returns.
- Supporting various products, including LiDAR, perception software, inertial navigation, and georeferencing solutions, with potential for expansion into additional technologies.
- Manage proof-of-concept projects and ensure successful implementation.
- Maintaining and updating a support ticketing system.
- Assisting with marketing efforts by setting up demonstrations and collecting sample data.
- Attending occasional exhibitions, customer meetings, and supplier training across the UK.
- Standard office hours: Monday to Friday, 9:00 AM to 5:00 PM.
Prior experience in technical customer support. Strong knowledge of Linux and networking. Familiarity with LiDAR sensors and 3D point clouds. Experience with MQTT protocols. Understanding of inertial navigation and georeferencing technologies. Exposure to robotics applications. Excellent written and verbal communication skills for effective customer interactions. Competent IT skills, with experience using CRM or ticketing systems being advantageous. Self-motivated and proactive in supporting customers and company initiatives. Ability to work well within a small team while engaging with large organisations.
Salary: £30,000 - £35,000 (dependent on experience and qualifications). 25 days holiday + bank holidays + Christmas shutdown. Bonus scheme. Healthcare benefits. Company phone and laptop.
Application Support Engineer employer: Mansell Recruitment Group Plc
Contact Detail:
Mansell Recruitment Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as LiDAR and 3D point clouds. Having hands-on experience or projects that showcase your knowledge in these areas can set you apart during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work with advanced sensor solutions. Attend relevant meetups or webinars to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your customer support experiences in detail. Think of specific examples where you successfully resolved technical issues or managed projects, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Show your enthusiasm for the company and its products during the interview. Research their latest projects and be ready to discuss how your skills can contribute to their success, which will reflect your genuine interest in the position.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, particularly with Linux, networking, and LiDAR technologies. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting clients and your ability to manage proof-of-concept projects. Mention any relevant experience with 3D point clouds or perception software to make your application stand out.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that illustrate how you've effectively interacted with customers or managed technical queries in the past.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention why you are excited about the opportunity to work with advanced sensor solutions and how you can contribute to their success.
How to prepare for a job interview at Mansell Recruitment Group Plc
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Linux, networking, and LiDAR technologies. Be prepared to discuss specific projects or experiences where you've applied these skills, as this will demonstrate your technical expertise to the interviewers.
✨Prepare for Customer Interaction Scenarios
Since the role involves customer-facing responsibilities, think of examples where you've successfully resolved technical queries or supported clients. Practising how you would handle different customer scenarios can help you convey your communication skills effectively.
✨Familiarise Yourself with the Company’s Products
Research the company's advanced sensor solutions and understand their applications in high-performance industries. Being knowledgeable about their products will show your genuine interest in the role and help you answer questions more confidently.
✨Demonstrate Your Proactivity
Highlight instances where you've taken initiative in previous roles, whether it was managing proof-of-concept projects or improving support processes. This will align well with the company's expectation for a self-motivated candidate who can contribute positively to the team.
