General Manager : New Store Opening in Milnrow

Our Client is leading the way in everything Padel, offering a unique and engaging environment for all ages and skill levels.

Following the success of their first location in Manchester City Centre, this new venue will open and subsequently expand across the Northwest from Chester to Liverpool, Manchester, and Leeds.

The club provides high‑quality instruction, organized events, equipment rentals, a vibrant food and beverage offering, and a well‑stocked retail shop, all designed to foster community and passion for the sport.

Role

We are seeking a dynamic and experienced General Manager to lead the opening of the club to continued success, responsible for overseeing and managing all aspects of our operations.

This broad‑based position also involves ensuring the smooth running of the club and delivering exceptional experiences for all players and guests.

• Key Details
• Location: Rochdale
• Opportunity: Padel Club

Responsibilities

• Leadership & Management
• Provide strategic direction and vision for the club, setting goals and objectives aligned with the overall company mission and values.
• Lead, motivate, and develop a high‑performing team, fostering a positive and collaborative work environment.
• Oversee daily operations, ensuring efficient and cost‑effective management of all departments, including padel instruction, rentals, events, food & beverage, and retail.
• Health & Safety
• Take ownership of all health and safety within the club.
• Ensure all risk assessments are up to date and club specific.
• Follow up all accidents/incidents and near misses within 48hrs and update risk assessments, policies and procedures as needed.
• Use Ops Pal daily to manage all relevant tasks, risk assessments, reviews, policies, and procedures.
• Financial Management
• Develop and manage the annual operating budget, monitoring financial performance and implementing strategies to achieve financial goals.
• Oversee payroll, accounts payable/receivable, and inventory management.
• Ensure compliance with all relevant legal and regulatory requirements.
• Player Experience
• Develop and implement strategies to attract and retain players, fostering a strong sense of community and loyalty.
• Oversee player services, ensuring a positive and welcoming experience for all players and guests.
• Manage and resolve player concerns and complaints in a professional and timely manner.
• Food & Beverage & Retail
• Oversee the food & beverage and retail operations, ensuring quality products and services are offered to players and guests.
• Develop and manage menus, pricing strategies, and inventory management for the food & beverage program.
• Manage the selection and purchasing of merchandise for the retail shop.
• Marketing & Sales
• Develop and implement marketing strategies to promote the club, its programs, and services to the local community.
• Build relationships with local businesses and organisations to expand the club's reach.
• Oversee the sales process for classes, courses, lessons, events, and equipment rentals.

Qualifications

• Ideally with a wealth of experience in a leadership role within the sports or hospitality industry.
• Proven experience in managing a multi‑departmental operation.
• Strong financial management skills, including budgeting, forecasting, and cost control.
• Excellent communication, interpersonal, and conflict‑resolution skills.
• Passion for the padel sports industry and a strong understanding of member needs and expectations.
• Experience in the food & beverage and retail industries is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing industry.
• Be part of a passionate and supportive team.
• Make a positive impact on the lives of players by providing a healthy and enjoyable community.
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