Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion.g If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team. Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7. Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols. Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence. Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels. Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move. Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams. Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence. Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required. Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders. Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills
Technical Comms Operator employer: ManpowerGroup
M&S is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Software Engineer, you will have access to cutting-edge technology and the opportunity for professional growth within a supportive team environment, all while contributing to a vital aspect of our ecommerce operations in a vibrant location. With a focus on employee development and a commitment to work-life balance, M&S stands out as a rewarding place to build your career.
