At a Glance
- Tasks: Lead frontline communications and manage urgent calls with precision and discretion.
- Company: Dynamic team in a unique environment focused on inclusion and continuous improvement.
- Benefits: Competitive pay, supportive culture, and opportunities for professional growth.
- Other info: Join a collaborative team with a commitment to operational excellence and national resilience.
- Why this job: Be part of a vital team ensuring secure and effective communication for high-level officials.
- Qualifications: Experience in customer-focused roles or emergency call handling is essential.
The predicted salary is between 29250 - 35750 £ per year.
Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered
Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team?
If so, this role could be perfect for you.
We foster a culture of inclusion, trust, and continuous improvement.
Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters.
We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion. g If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team.
Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7.
Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols.
Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence.
Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels.
Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move.
Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams.
Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence.
Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required.
Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders.
Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications.
Person specification Essential Skills
Technical Comms Operator employer: ManpowerGroup
M&S is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Software Engineer, you will have access to cutting-edge technology and the opportunity for professional growth within a supportive team environment, all while contributing to a vital aspect of our ecommerce operations in a vibrant location. With a focus on employee development and a commitment to work-life balance, M&S stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Comms Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ManpowerGroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ManpowerGroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Comms Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ManpowerGroup:Your cover letter is your chance to shine! Tell us why you want to work at ManpowerGroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ManpowerGroup!
How to prepare for a job interview at ManpowerGroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
