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- Tasks: Be the first point of contact for IT support and deliver top-notch customer service.
- Company: Join a secure enterprise environment with a professional Service Desk team.
- Benefits: Stable contract, consistent weekday hours, and comprehensive training provided.
- Why this job: Gain hands-on experience in IT support while working in a structured environment.
- Qualifications: Must have active SC Clearance and strong communication skills.
- Other info: Perfect for entry-level candidates or experienced analysts seeking stability.
The predicted salary is between 30000 - 42000 £ per year.
12-Month Contract - Multiple Openings - Long-Term Engagement
Location: Milton Keynes or Nottingham (office-based)
Contract Duration: 12 months
Number of Roles: 20 positions approved for initial release
Pay Rates: A stable, long-term contract offering consistent weekday hours within a structured Service Desk environment.
We are recruiting SC Cleared First Line Service Desk Analysts to support a large, secure enterprise environment for a high-profile customer. This role forms part of a professional Service Desk function and acts as the first point of contact for IT-related incidents and service requests. The focus is on delivering a high-quality customer experience while meeting agreed SLA targets.
Although primarily a first line role, there will be opportunity for limited second line exposure, making this suitable for candidates looking to broaden their technical experience.
Working Pattern
- Monday to Friday
- Rotational shifts covering 08:00 – 18:00
- Office-based role in either Milton Keynes or Nottingham
Key Responsibilities
- Acting as the first point of contact for end users via phone, email and ticketing systems
- Logging, categorising, prioritising and managing incidents and service requests
- Resolving issues at first point of contact where possible
- Escalating incidents appropriately in line with defined procedures
- Ensuring SLA targets are consistently achieved
- Maintaining accurate documentation and ticket updates
- Delivering a professional, customer-focused support service at all times
- Working as part of a small on-site team to support operational delivery
Required Skills and Experience
- Active SC Clearance (must be held at time of application)
- Strong communication skills and a customer-service mindset
- Ability to work on-site in either Milton Keynes or Nottingham (and living within 20 miles)
- Good organisational skills and the ability to follow structured processes
- Previous Service Desk or IT support experience
- Basic understanding of desktop hardware, software or IT environments
- Experience using incident management or ticketing tools
- IT qualifications or a clear interest in developing an IT support career
Comprehensive training will be provided. Applications are welcomed from both entry-level candidates and experienced Service Desk analysts.
Candidate Profile
This contract will suit individuals who:
- Hold current SC Clearance and are seeking a long-term IT support role
- Want a structured, well-supported Service Desk environment
- Are early in their IT career and looking for hands-on experience
- Are experienced analysts seeking stability and predictable working hours
Reliability, communication skills and customer focus are key to success in this role. Candidates must live within 20 miles of Nottingham or Milton Keynes. Active SC Clearance is mandatory.
Application Process
If you hold active SC Clearance and are available from March 2026, this is a strong opportunity to secure a 12-month contract within a secure and established IT environment.
SC Cleared First Line Service Desk Analyst in Milton Keynes employer: ManpowerGroup
Contact Detail:
ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared First Line Service Desk Analyst in Milton Keynes
✨Tip Number 1
Get your SC Clearance sorted before you even think about applying. It’s a must-have for this role, so make sure it’s active and ready to go!
✨Tip Number 2
Brush up on your communication skills! As a First Line Service Desk Analyst, you'll be the first point of contact for users, so being clear and friendly is key to making a great impression.
✨Tip Number 3
Familiarise yourself with ticketing systems and incident management tools. Even if you haven’t used them before, showing that you’re keen to learn will set you apart from the crowd.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and get the inside scoop on what it’s like to work with us in a structured Service Desk environment.
We think you need these skills to ace SC Cleared First Line Service Desk Analyst in Milton Keynes
Some tips for your application 🫡
Show Off Your SC Clearance: Make sure to highlight your active SC Clearance right at the start of your application. It’s a must-have for this role, so don’t let it get buried in the details!
Tailor Your Experience: When you’re writing about your previous roles, focus on your customer service skills and any IT support experience. We want to see how you’ve handled incidents and requests in the past!
Keep It Professional: Since this is a professional Service Desk role, keep your tone formal but friendly. Show us that you can communicate effectively, just like you would with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at ManpowerGroup
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around desktop hardware and software. Familiarise yourself with common service desk tools and processes, as you'll want to show that you can hit the ground running.
✨Customer Service is Key
Since this role is all about delivering a high-quality customer experience, think of examples from your past where you've provided excellent support. Be ready to discuss how you handle difficult situations and keep a positive attitude.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your previous experience in IT support or service desk roles.
✨Be Ready for Scenario Questions
Prepare for situational questions that assess your problem-solving skills. Think about how you would log, categorise, and prioritise incidents, and be ready to explain your thought process during the interview.
