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- Tasks: Lead the architecture of a new Configuration Management Database and ensure its successful implementation.
- Company: Join a leading retail client in the tech sector with a focus on innovation.
- Benefits: Competitive contract rate, flexible working with remote options, and a dynamic team environment.
- Why this job: Make a significant impact by shaping enterprise-grade solutions in a fast-paced setting.
- Qualifications: Experience in ITSM platforms and strong understanding of CMDB design and service management.
- Other info: Collaborate with diverse teams and enjoy opportunities for professional growth.
The predicted salary is between 60000 - 84000 £ per year.
Contract: 3 months
Location: Salford
Days in office: 3 days onsite (Tuesday, Wednesday, Thursday) 2 days working remotely
Travel: Occasional between London/Manchester
Scope of the role
Our Retail Client is accelerating delivery of a new Configuration Management Database (CMDB) built on BMC Helix, with integration requirements spanning Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other estate systems. An experienced contract Service Management Enterprise Architect is urgently required to stabilise the CMDB design, ensure alignment with Design Authority governance, and lead service management centric architecture decisions during the implementation.
Job Purpose
As a Service Management Enterprise Architect, you will provide direct architecture leadership across the full lifecycle of our client's new Helix based CMDB. You will ensure the CMDB design is enterprise grade, supportable, secure, reconciled, and aligned to operational, service, and business capability models. You will function as the architectural bridge between Service Management, Infrastructure, Networks, Observability, Product & Engineering tribes, and partner organisations such as KTSL. You will bring clarity to data models, discovery patterns, integration flows, ownership, reconciliation logic, and service taxonomy, enabling our client to launch the CMDB to production with confidence.
Key Responsibilities
- Define and own the end to end CMDB architecture, including discovery, integrations, reconciliation, data mastering, lineage, and service models.
- Evaluate and recommend the approach for CMDB requirements for services that are delivered through PaaS, SaaS and outsourced services (e.g. Network).
- Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines.
- Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes.
- Align CMDB data structures to our client's Metamodel, EA standards, and post cyber incident requirements.
Design Authority & Governance
- Prepare Design Authority submissions to the Networks & Enabling Tech Design Authority and Cross Tribe DA, ensuring holistic architectural assessment rather than piecemeal approvals.
- Drive fast cycle architectural decision making, ensuring traceability to principles, standards, and risk management.
- Support the activities to map the CMDB against the Business Capability Model and identifying gaps and documenting assumptions where appropriate.
- Define target architectures, transitional states, and roadmaps for service management capabilities, leveraging best practice technology frameworks (e.g. ITIL).
- Support teams in developing service taxonomies, support models, SLAs/OLAs, and service centric dependency maps.
Cross Functional Stakeholder Engagement
- Lead or participate in workshops with: PoS, Networks, Datacentre, Observability, Cloud, EA, Finance, and Security.
- Drive alignment on asset onboarding, missing asset classes, and service relationship modelling.
Technical Delivery Support
- Translate architecture designs into actionable guidance for engineering teams and suppliers.
- Support troubleshooting, gap analysis, and mitigation activities impacting CMDB launch targets.
- Ensure integration patterns support resiliency, failover, and end to end reconciliation.
Required Experience & Skills
Architecture & Technical Skills
- Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable).
- Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi source CI ingestion.
- Familiarity with our client's tools and estate patterns, including Helix, Dynatrace, SCCM/Intune, and network monitoring tools.
- Experience with enterprise integration mechanisms (APIs, ETL, middleware, event pipelines).
Service Management Expertise
- Strong grounding in ITIL v4, operational process design, and Service Management maturity uplift.
- Experience designing support models (L1–L3), workflow integrations, and operational handoffs.
- Skilled in creating transitional architectures, roadmaps, principles, blueprints, and governance.
- Able to rationalise complex environments across infrastructure, cloud, applications, and platforms.
Soft Skills
- Exceptional communication, cross team collaboration, and senior stakeholder influencing.
- Ability to simplify complexity into practical architectural decisions under time pressure.
- Comfortable working in rapid response, ambiguous, and high stakes transformation environments.
Deliverables
- End to end CMDB Architecture Pack for DA approval (incl. discovery, integrations, reconciliation flows).
- Updated CMDB Metamodel & Service Taxonomy, aligned to the clients Enterprise Metamodel.
- Integration redesign and gap plan addressing missing assets and data quality concerns.
- Interim CMDB roadmap including go live readiness, risk mitigation, and dependency mapping.
- Knowledge transfer plan to support permanent hires arriving Feb–April.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
Industries: Retail
Enterprise Architect in Manchester employer: ManpowerGroup
Contact Detail:
ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Architect in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in your target field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your projects and achievements. This is your chance to showcase what you can bring to the table, especially for a role as technical as an Enterprise Architect.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Enterprise Architect in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enterprise Architect role. Highlight your experience with CMDB design, ITSM platforms, and any relevant tools like Helix or ServiceNow. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've worked on that relate to the responsibilities listed in the job description. Let us know what makes you tick!
Showcase Your Soft Skills: Don't forget to highlight your soft skills! Exceptional communication and collaboration are key for this role. Share examples of how you've influenced stakeholders or simplified complex problems in past projects. We love seeing that side of you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at ManpowerGroup
✨Know Your CMDB Inside Out
Make sure you have a solid understanding of Configuration Management Databases, especially BMC Helix. Brush up on your knowledge of data models, discovery patterns, and integration flows. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Align with ITIL Practices
Since this role requires a strong grounding in ITIL v4, be prepared to discuss how you've applied ITIL principles in past projects. Think about specific examples where you've designed support models or improved service management maturity, as this will demonstrate your expertise.
✨Prepare for Cross-Functional Collaboration
This position involves working with various teams, so be ready to share experiences where you've successfully collaborated across departments. Highlight your communication skills and how you've influenced senior stakeholders to drive alignment on complex projects.
✨Showcase Your Problem-Solving Skills
The ability to simplify complexity into practical architectural decisions is crucial. Prepare to discuss scenarios where you've tackled challenging problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
