We are seeking an accomplished leader to drive capability expansion and service transitions across our Global Business Services (GBS) organization.
This role will be responsible for identifying, building, and scaling new capabilities within GBS while leading complex global transitions from business functions, countries, and external partners into a standardized service delivery model. Working closely with senior business and functional leaders, you will play a critical role in accelerating GBS growth, enhancing service delivery, and delivering measurable business value through operational excellence, process transformation, automation, and innovation.
This is an exciting opportunity for a strategic leader who combines deep GBS expertise with strong program leadership, stakeholder management, and transformation capabilities.
Key Responsibilities
- Lead end-to-end transitions of services into GBS, including assessment, business case development, operating model design, implementation, and stabilization.
- Identify, develop, and scale new GBS capabilities across functions including Finance, HR, Technology, Operations, Recruitment, and other enterprise services.
- Partner with business and functional leaders to evaluate service delivery opportunities and drive adoption of the GBS model.
- Establish transition methodologies, governance frameworks, and best practices to ensure successful and sustainable integrations.
- Drive process standardization, automation, AI-enabled solutions, and continuous improvement initiatives to improve efficiency, quality, and stakeholder experience.
- Build strong relationships with senior executives and functional leaders to align GBS initiatives with business priorities and strategic objectives.
- Lead cross-functional and global teams to deliver complex transformation programs and organizational change initiatives.
- Track and communicate value realization, productivity improvements, service outcomes, and business impact.
What You'll Bring
- 15+ years of experience in Global Business Services, Consulting, Operations, or Transformation environments.
- Demonstrated success leading operating model redesign, transformation programs and large-scale transitions, within global organizations.
- Strong understanding of GBS and service delivery operating models.
- Experience building new capabilities, expanding service portfolios, and driving enterprise-wide change initiatives.
- Strong executive stakeholder management and influencing skills within complex matrix organizations.
- Proven ability to deliver operational excellence, productivity improvements, and sustainable business outcomes.
- Experience leveraging automation, AI, analytics, and digital technologies to transform service delivery.
- Bachelor's degree required; advanced degree preferred.
Why Join Us
At ManpowerGroup, you will help shape the future of Global Business Services by driving the next wave of capability expansion and business transformation. This highly visible role offers the opportunity to work with senior leaders globally, lead strategic initiatives with enterprise-wide impact, and play a key role in building a world-class GBS organization that delivers sustainable value, innovation, and operational excellence.
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GBS Capabilities & Transitions Leader employer: ManpowerGroup
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