Supplier Relationship Coordinator in Cardiff

Leading Property Management Organisation | Cardiff | Full Time

We are currently recruiting for a Supplier Relationship Co-Ordinator on behalf of a leading property management organisation, based in Cardiff.

This is an exciting opportunity to join an established Energy team, supporting energy bureau and procurement services across a diverse property management portfolio.

We are looking for a proactive, organised and relationship-focused individual who enjoys building strong partnerships, improving processes and working collaboratively with internal teams and external suppliers.

The Role

Reporting to the Supplier Relationship Team Leader, you will take ownership of the Operations Team's relationships with suppliers, ensuring effective communication, strong collaboration and consistently high standards of service.

You will play a key role in managing supplier expectations, overseeing debt management and auditing processes, validating supplier commissions and identifying opportunities to improve operational efficiency.

Key Responsibilities

• Act as the primary point of contact for supplier relationships within the Operations Team.
• Build and maintain strong, positive relationships with suppliers.
• Manage supplier expectations through clear and consistent communication.
• Gather feedback from the wider Operations Team and identify opportunities for improvement.
• Work collaboratively with suppliers to implement process enhancements and strengthen working relationships.

Debt Management & Auditing

• Oversee high-level debt management processes, ensuring outstanding balances are identified and appropriately addressed.
• Conduct regular audits to investigate the causes of outstanding debt.
• Escalate unresolved issues to the relevant teams and ensure appropriate follow-up.
• Maintain accurate records of debt management activity and outcomes.
• Lead and contribute to weekly aged debt meetings.

Internal Collaboration & Process Improvement

• Work closely with the Data Team to support the automation of debt and commission reconciliation processes.
• Contribute to the development of enhanced reporting tools and dashboards.
• Ensure operational requirements are reflected in data-driven solutions.
• Collaborate with the Billing Team to support accurate and timely account billing.

Reporting & Analysis

• Provide regular updates on supplier performance, debt positions and commission validation.
• Analyse supplier feedback and operational data to identify trends and improvement opportunities.
• Share insights with internal stakeholders and suppliers to drive continuous improvement.

What We're Looking For

Skills & Experience

• Previous experience in supplier relationship management or a similar role.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships.
• Strong analytical and problem-solving skills, particularly around debt and commission management.
• Excellent organisational skills and attention to detail.
• Confident using relevant software and platforms, particularly Excel. Experience with Optima would be advantageous.

Personal Attributes

• A proactive and collaborative approach to stakeholder engagement.
• A client-focused mindset and commitment to delivering excellent service.
• The ability to manage multiple priorities in a fast-paced environment.
• A positive, solutions-focused attitude.
• The confidence to take ownership, identify opportunities and see tasks through to completion.

This is a fantastic opportunity to join a well-established organisation where you can play a key role in developing supplier partnerships, influencing operational improvements and contributing to the delivery of an efficient, high-quality service.