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- Tasks: Handle customer inquiries via phone, email, and CRM while providing effective solutions.
- Company: Join a growing company in the recycling sector focused on sustainability.
- Benefits: Enjoy a competitive salary, supportive team, training, and potential for permanent role.
- Why this job: Be part of a dynamic team making a difference in zero waste solutions.
- Qualifications: Previous customer service experience is preferred; retail or hospitality backgrounds are a plus.
- Other info: Maternity cover role with clear progression into an Account Manager position.
The predicted salary is between 28800 - 43200 £ per year.
Location: Colwick, Nottingham
Hours: Monday to Friday - 8am - 5pm
Maternity Cover | June 2025 - September 2026 FTC | Potential for Permanent Role on completion
Supportive Team + Training and Mentoring + Competitive salary and benefits package
Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you'll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.
You'll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.
- Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
- Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
- Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.
- Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
- Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
- Work for a growing company focused on sustainability and zero waste to landfill solutions.
If you're passionate about customer service and want to be part of a company making a difference, we'd love to hear from you.
Customer Service Centre Advisors FTC employer: ManpowerGroup Talent Solutions
Contact Detail:
ManpowerGroup Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisors FTC
✨Tip Number 1
Familiarise yourself with the recycling and resource recovery sector. Understanding the company's mission towards zero waste to landfill will not only help you in interviews but also show your genuine interest in their work.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service or call centre roles during your conversations. Share specific examples of how you've resolved issues or improved customer satisfaction to demonstrate your capability.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Centre Advisors FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience in handling customer inquiries and providing solutions.
Highlight Relevant Experience: Emphasise any previous experience in customer service or call centre environments. Use specific examples to demonstrate how you've successfully resolved customer issues and maintained strong relationships.
Show Your Passion for Sustainability: Since the company focuses on sustainability and zero waste to landfill solutions, express your passion for these values in your application. Mention any relevant experiences or initiatives that align with their mission.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at ManpowerGroup Talent Solutions
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service or call centre roles. Be ready to share specific examples of how you've resolved customer issues effectively and provided excellent service.
✨Demonstrate Your Communication Abilities
Since the role involves handling inquiries via phone and email, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the questions being asked.
✨Express Your Passion for Sustainability
As the company focuses on recycling and zero waste solutions, show your enthusiasm for sustainability. Discuss any relevant experiences or personal values that align with the company's mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
