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- Tasks: Lead site operations and ensure a positive experience for clients and talent.
- Company: Join a diverse and inclusive team at ManpowerGroup.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by driving operational success and client satisfaction.
- Qualifications: 3+ years in staffing or sales; strong digital literacy required.
- Other info: Empower a high-performing team and foster a culture of collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The OnSite Manager ensures seamless site operations, profitable growth, and the successful implementation of the Manpower Service Delivery model at client locations or assigned portfolio. In addition to providing leadership, oversight, and direction to the service team, the OnSite Manager is responsible for delivering a positive experience for both clients and talent. This role is pivotal in maintaining operational efficiency, client satisfaction, and the smooth execution of all service processes, acting as the primary point of contact for client communications and service excellence.
Making an Impact
The OnSite Manager drives operational success and client satisfaction by leading in four key areas: Site Operations & Talent Management, Service Delivery Excellence, Client Relationship Management, and Strategic Oversight & Problem Solving. By ensuring smooth operations, KPI management, and adapting to client needs, the OnSite Manager creates a positive impact on both the workforce and client partnerships, ensuring Manpower’s standards are met and exceeded.
People Leadership
The OnSite Manager fosters a culture of accountability, collaboration, and continuous development. By mentoring and guiding team members and/or talent, the OnSite Manager empowers individuals to excel in their roles while promoting open communication and teamwork. The OnSite Manager is committed to building a motivated, engaged, and high-performing team that delivers exceptional service to both clients and talent. Team size may vary based on client and site location.
Your Typical Day and Other Key Details
- Service Delivery & Reporting
- Data Entry & Reporting: Oversees or directly manages data entry tasks to ensure all client and talent performance data is accurately captured. This includes monitoring time entry, tracking attendance, and overseeing payroll and invoicing processes. Contract compliance audits are conducted on a quarterly basis to ensure adherence to agreed terms and conditions of the client, in addition that all talent placed is continuing to meet all onboarding requirements. Additionally, the Onsite Manager ensures that safety reports and any feedback from both talent and clients are documented and maintained for accurate records.
- Client Reporting
- Prepares and delivers client-specific reports, ensuring all data is accurate and reconciled. This involves cross-referencing talent timesheets to ensure that hours, rates, and other critical details align with the client’s requirements. Regular communication is maintained with clients to ensure transparency and accuracy in reporting.
- Order Management
- Processes any additional client orders, ensuring that the appropriate talent is assigned and ready to meet client demands. This includes real-time adjustments and coordination with internal stakeholders to align resources with client needs.
- Talent Engagement & Support
- Talent New-Hire Check-In’s: Checks in with talent, asking about their experience, addressing any concerns, and offering support where necessary.
- Performance & Safety Feedback: Reviews performance metrics and addresses any safety concerns with talent, ensuring a feedback loop that promotes safety and operational excellence. This regular interaction ensures that talent stays engaged and aware of expectations. Issues such as performance concerns or safety violations are discussed in a private location, documented, and addressed to ensure continuous improvement and a safe working environment.
- End-of-Day Wrap-Up
- Administrative Tasks: Wraps up any remaining administrative duties, including finalizing safety reports, correcting time clock discrepancies, validating client and talent reports, and ensuring all operations are prepared for the next day.
- Safety Reporting: Reviews any safety incidents or near-misses that occurred during the day, documenting them and collaborating with the safety team to address any hazards. This ensures that all safety concerns are resolved, and preventive measures are in place moving forward.
- Client & Talent Updates: Before closing out the day, the Onsite Manager provides updates to clients regarding the day’s activities, including any safety or performance highlights. All data is reconciled, and any concerns from the client or talent are addressed promptly to ensure smooth operations the following day.
Qualifications
- Industry: 3+ years in staffing, and/or sales
- Education: High school diploma or equivalent
- Technical: Digital Literacy: desktop (MS Suite, SharePoint, Outlook, Workforce Management Systems) applications
Nice to Have
- Education: Bachelor’s degree
- Vertical knowledge: Previous experience in Client Environment
- Onsite management: Experience managing onsite programs in staffing/workforce solutions industry
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.
On-Site Manager in Tipton employer: ManpowerGroup Global Inc.
Contact Detail:
ManpowerGroup Global Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Manager in Tipton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that On-Site Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them that you’re not just a fit for the role, but also for their team. Tailor your answers to reflect how you can drive operational success and client satisfaction.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on key areas like talent management and service delivery excellence, so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace On-Site Manager in Tipton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the On-Site Manager role. Highlight your experience in staffing and client relationship management, as these are key areas for us.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past. Share specific examples of how you've fostered collaboration and accountability among your team members.
Be Data Savvy: Since the role involves a lot of data entry and reporting, mention any experience you have with digital tools like MS Suite or workforce management systems. We love candidates who can handle data with ease!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at ManpowerGroup Global Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the On-Site Manager role. Familiarise yourself with the key responsibilities like site operations, client relationship management, and talent engagement. This will help you answer questions confidently and demonstrate your knowledge of what the job entails.
✨Showcase Your Leadership Skills
As an On-Site Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully managed a team or resolved conflicts. Highlight how you foster collaboration and accountability among team members, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Practice responses to situations like managing client expectations or addressing safety concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the company culture, team dynamics, or specific challenges the On-Site Manager faces. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
