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For Companies At a Glance
- Tasks: Lead customer relationships and ensure exceptional service delivery in a dynamic environment.
- Company: Join Honeywell Aerospace Technologies, a leader in innovation and customer support.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: 3+ years in customer support management and strong organisational skills required.
- Other info: Fast-paced role with excellent career advancement opportunities.
Location: Yeovil, UK (Hybrid) 3 onsite 2 at home
Pay Rate: £24-£30 per hour
Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs.
About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement.
Key Responsibilities
- Customer Engagement & Programme Delivery
- Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction.
- Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
- Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets.
- Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation.
- Support sourcing/procurement-related coordination as required.
- Identify gaps in current customer support processes and recommend or implement improvements.
- Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
- Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure.
- Support transformation project reporting, tracking, and governance activity.
- Provide timely and accurate updates to the Senior Project Manager and leadership teams.
You Must Have
- 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role
- Strong organisational capability, drive, and the ability to work independently.
- Experience working with ERP systems (ERP familiarity required; SAP strongly preferred).
- Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders.
- Ability to work in a fast-paced environment and manage multiple priorities.
We Value
- Degree in Business Administration, Supply Chain, Engineering, or a related field.
- Aerospace or industrial sector experience (preferred but not required).
- Background or exposure to procurement, supply chain, or sourcing (highly desirable).
- Strong decision making and problem-solving skills.
- High emotional intelligence and strong communication skills.
- Passion for exceptional customer service and continuous improvement.
Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you!
Senior Customer Support Management Professional in Yeovil employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Management Professional in Yeovil
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Honeywell Aerospace Technologies on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle escalations or improve processes. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities or driven projects to success. We love hearing about your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Honeywell.
We think you need these skills to ace Senior Customer Support Management Professional in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Support Management Professional. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how your background aligns with our needs. Be sure to mention any specific experiences that demonstrate your organisational excellence and problem-solving skills.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Quantify your successes where possible—like improving customer satisfaction scores or streamlining processes. We love to see results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Manpower
✨Know Your Customer Support Inside Out
Make sure you understand the key responsibilities of the Senior Customer Support Management Professional role. Familiarise yourself with customer engagement strategies and how to manage escalations effectively. This will help you demonstrate your expertise during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational capabilities. Discuss how you've successfully managed multiple priorities in a fast-paced environment, especially in customer-facing roles. This will show that you can handle the demands of the position.
✨Build Rapport with Interviewers
Since relationship-building is crucial for this role, practice establishing rapport with your interviewers. Use active listening and engage them with thoughtful questions about their experiences at Honeywell. This will reflect your ability to connect with stakeholders.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss any past experiences where you identified gaps in processes and implemented improvements. Highlight your passion for operational excellence and how it aligns with the company's goals. This will show that you're proactive and committed to enhancing customer support.
