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- Tasks: Resolve support calls and tickets at the first point of contact.
- Company: Join LMUK, a leading tech company focused on innovative solutions.
- Benefits: Enjoy flexible working options and access to a wealth of resources.
- Why this job: Gain hands-on experience with diverse technologies in a supportive team environment.
- Qualifications: No prior experience required; just a passion for technology and problem-solving.
- Other info: Perfect for high school and college students looking to kickstart their tech career.
The predicted salary is between 28800 - 42000 £ per year.
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Anal…
Technical Support Help Desk - 17083BR employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Help Desk - 17083BR
✨Tip Number 1
Familiarise yourself with common technical issues and solutions related to help desk support. This will not only boost your confidence but also demonstrate your proactive approach to problem-solving during interviews.
✨Tip Number 2
Engage with online communities or forums related to technical support. This can provide you with insights into real-world problems and solutions, which you can discuss in your interview to show your passion for the field.
✨Tip Number 3
Practice your communication skills, as they are crucial for a Technical Support Help Desk role. Role-playing scenarios with friends or family can help you articulate your thought process clearly when resolving issues.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding our offerings will allow you to tailor your responses during the interview and show how you can contribute to our team effectively.
We think you need these skills to ace Technical Support Help Desk - 17083BR
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Technical Support Help Desk member. Highlight your ability to resolve support calls and your experience with Knowledge Base articles in your application.
Tailor Your CV: Make sure your CV reflects relevant technical skills and experiences. Emphasise any previous roles where you provided support or resolved technical issues, as this will demonstrate your suitability for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific technologies you are familiar with and how your problem-solving skills can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Manpower
✨Know Your Tech Basics
Brush up on fundamental technical concepts and common troubleshooting steps. Being able to demonstrate your understanding of basic IT principles will show that you're ready to tackle support calls effectively.
✨Familiarise Yourself with the Knowledge Base
Before the interview, take some time to explore any available Knowledge Base articles related to the role. This will not only help you answer questions more confidently but also show your proactive approach to learning.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by practising how you would handle specific support scenarios. Think about how you would resolve common issues and be ready to explain your thought process during the interview.
✨Show Team Spirit
Emphasise your ability to work collaboratively with a team. Share examples from past experiences where you successfully worked with others to solve problems, as this is crucial in a support desk environment.
