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- Tasks: Resolve support calls and manage tickets via phone and chat.
- Company: Join LMUK, a tech-savvy company focused on exceptional customer service.
- Benefits: Enjoy a 4-day work week with flexible shifts and ongoing training.
- Why this job: Gain hands-on experience with diverse technologies while enhancing your technical skills.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: This is a 6-month contract covering a secondment.
The predicted salary is between 30000 - 42000 £ per year.
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes:
- Resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- Providing Service Desk support to clients via telephone and chat.
- Logging and updating support tickets within the Company's Incident Management Application.
- Resolving support calls in a quick and efficient manner whilst meeting SLA's.
- Escalating calls where necessary to the Desktop Team and/or Infrastructure Team.
- Completing company provided training to ensure you have what you need to fulfil your role.
- Keeping up to date with the latest technologies utilised by the Company.
- Demonstrating a genuine desire to continually improve your technical knowledge and ability.
At LM we operate a 4 day working week; this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
- A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
- B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
- C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm)
This contract is to cover a secondment from the SD so is only a 6 month contract at this time.
Required skills, qualifications and experience:
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem solving abilities and the desire to create positive customer experiences
- MS Office Products
- Windows 10
- iPhones
Technical Support Help Desk - 17083BR employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Help Desk - 17083BR
✨Tip Number 1
Familiarise yourself with common technical issues related to Windows 10 and MS Office products. Being able to quickly identify and troubleshoot these problems will not only impress your interviewers but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your verbal communication skills by engaging in mock support calls with friends or family. This will help you articulate your thoughts clearly and build confidence in handling customer queries effectively.
✨Tip Number 3
Research the company’s culture and values, especially their commitment to customer satisfaction. Understanding their approach will allow you to align your responses during interviews and show that you’re a good fit for their team.
✨Tip Number 4
Stay updated on the latest technologies and trends in technical support. Mentioning recent developments or tools during your discussions can showcase your enthusiasm for continuous learning and improvement, which is highly valued in this role.
We think you need these skills to ace Technical Support Help Desk - 17083BR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Support Help Desk role. Emphasise your communication skills, problem-solving abilities, and any experience with MS Office products or Windows 10.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully resolved support calls or built relationships with customers in the past.
Highlight Technical Knowledge: In your application, demonstrate your understanding of the technologies mentioned in the job description. Discuss any relevant training or certifications you have completed that would help you excel in this role.
Prepare for Potential Questions: Think about common interview questions related to customer service and technical support. Prepare answers that reflect your experience and how you can contribute to providing the LM Experience.
How to prepare for a job interview at Manpower
✨Showcase Your Communication Skills
As a Technical Support Help Desk candidate, exceptional verbal communication is key. Practice explaining technical concepts in simple terms, as you'll need to convey solutions clearly to customers who may not be tech-savvy.
✨Demonstrate Problem-Solving Abilities
Prepare for the interview by thinking of examples where you've successfully resolved issues. Highlight your approach to troubleshooting and how you ensure a positive customer experience, as this aligns with the company's focus on quality support.
✨Familiarise Yourself with Relevant Technologies
Make sure you're up to date with the technologies mentioned in the job description, such as MS Office Products and Windows 10. Being knowledgeable about these tools will show your commitment to the role and your ability to hit the ground running.
✨Understand the Company Culture
Research LM's working environment, especially their unique 4-day work week. Be prepared to discuss how you can adapt to their shift patterns and contribute positively to the team dynamic, which is crucial for a role that relies heavily on collaboration.
