Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing 1st line IT support.
- Company: Join Capgemini through Manpower, a Living Wage Employer.
- Benefits: Earn £12.60 per hour with full training provided.
- Why this job: Make a difference in customer service while developing your skills.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Full-time role with opportunities to learn and grow.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury
Hours: FT 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor. In this role, you will be the first point of contact for customers, providing 1st line IT support to Capgemini's clients. A background in customer service is an advantage, but no previous IT experience is necessary - full training will be provided.
What you’ll do:
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the call management system
- Assign calls to the relevant support teams
- Action Back Office requests when required
- Advise customers and support teams of known problems or workarounds
- Keep customers updated on the progress of their request
- Work towards agreed personal targets and contribute to team success
What you’ll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
Interested, apply today.
Customer Service Advisor in Swindon employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Tip Number 1
Make sure you research Capgemini and understand their values. When you know what they stand for, you can tailor your conversation to show how you fit in with their culture. This will help you stand out during the interview!
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Asking insightful questions shows that you’re genuinely interested in the role and the company. Plus, it gives you a chance to find out if this job is the right fit for you!
✨Tip Number 4
Finally, apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show your enthusiasm for the position right from the start.
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining us at Capgemini. Keep it friendly and engaging – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Clear, concise, and friendly language will go a long way in making a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Manpower
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the responsibilities listed in the job description, like responding to requests and logging them in the call management system. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether through phone, email, or chat. This will show that you can handle customer interactions effectively.
✨Demonstrate Your Problem-Solving Ability
Think of a time when you faced a challenge in a customer service role and how you resolved it. Be ready to share this during your interview. Highlighting your problem-solving skills will reassure the interviewer that you can handle the pressures of the job and provide great support to clients.
✨Express Your Willingness to Learn
Since no previous IT experience is necessary, emphasise your eagerness to learn and adapt. Mention any relevant training or courses you've taken, or express your excitement about the full training provided. This shows that you're proactive and ready to grow within the company.
