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- Tasks: Deliver exceptional customer service and guide clients through their claims process.
- Company: Join a leading independent accident repair group in Barnsley.
- Benefits: Enjoy a competitive salary, bonus opportunities, and 25 days holiday.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Great communication skills and a positive attitude are key.
- Other info: Full training provided with ongoing career development opportunities.
The predicted salary is between 21840 - 25920 £ per year.
Manpower is proud to be recruiting on behalf of our prestigious client based in Barnsley, who are one of the UK's largest and most respected independent accident repair groups in the region.
The package:
- Full time Perm position
- Monday to Friday (This is a fully office-based role)
- Location: S75 Barnsley
- Hours: 8:00am-5:00pm (40 hours a week)
- Salary on offer: £25,800 per annum
- Bonus opportunities
- 25 days holidays plus bank holidays
- Excellent benefit package
- Ongoing training and career development opportunities
About the Role:
Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone.
Responsibilities:
- This is a telephony-based position responsible for handling incoming customer claims.
- You will contact customers to discuss their claims and guide them through the repair process.
- Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers.
- You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required.
Please note: Full training is provided on this job!
What We're Looking For:
- Have excellent customer service and telephone skills
- Are organised, adaptable and proactive
- Enjoy working as part of a team
- Have a positive, "can-do" attitude
- Are flexible, reliable and happy to get stuck in
- Enjoy building rapport with customers and colleagues
- Experience in customer service, call centre environments would be beneficial but is not essential.
If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.
Application:
Apply today or contact Arsalan Mohammed, send across your CV to: (email) alternatively call (phone number removed) Mobile: (phone number removed)
Job Info:
- Company: Manpower
- Location: Sheffield, South Yorkshire
- Posted: Jan 15th 2026
- Closes: Feb 15th 2026
- Sector: Customer Services
- Contract: Permanent
- Hours: Full Time
Customer Service Centre Advisor in Sheffield employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend. This will help you feel more confident when you're chatting with potential employers.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories during your interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and professional, which is exactly what they’re looking for in a Customer Service Centre Advisor.
We think you need these skills to ace Customer Service Centre Advisor in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Centre Advisor role. Highlight any customer service experience you have, even if it's not from a call centre, and show us how you can bring a positive attitude to the team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you want to work with us at StudySmarter.
Show Off Your Communication Skills: Since this role is all about handling calls and liaising with customers, make sure your written application showcases your communication skills. Use clear and concise language, and let your personality come through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Manpower
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them one of the UK's largest independent accident repair groups. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a positive customer experience, be ready to share specific examples from your past experiences. Think of situations where you resolved a customer's issue or went above and beyond to help someone. This will demonstrate your ability to handle calls effectively and build rapport.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or manage multiple calls at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
