At a Glance
- Tasks: Coordinate and dispatch field engineers to ensure top-notch customer support.
- Company: Join a dynamic team in a leading operations environment in Manchester.
- Benefits: Competitive salary, shift premiums, overtime opportunities, and a pension scheme.
- Other info: Flexible shift patterns with opportunities for hybrid working after training.
- Why this job: Make a real impact while developing your career in resource planning and operations.
- Qualifications: Strong organisational skills and ability to thrive in a fast-paced environment.
The predicted salary is between 30600 - 37400 £ per year.
Resource Planning Coordinator Manchester | Full Time | Permanent Salary: £26,436.80 Basic + Shift Premiums + Overtime Opportunities Start Date: 16th November
We are looking for a highly organised and customer-focused Field Engineer Scheduling Agent to join our busy Scheduling Team in Manchester.
In this role, you will be responsible for coordinating and dispatching field engineering resources across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service level commitments and business objectives.
Key Responsibilities
- Schedule and coordinate field engineer appointments and service visits
- Monitor engineer availability and optimise resource utilisation
- Manage emergency, priority and escalated service requests
- Liaise with customers, engineers, partners and internal teams
- Monitor work queues and service delivery performance
- Resolve scheduling conflicts and minimise service delays
- Maintain accurate records within scheduling and workforce management systems
- Support operational reporting and continuous improvement initiatives
What We're Looking For Essential Skills & Experience
- Excellent organisational and planning skills
- Strong verbal and written communication skills
- Ability to prioritise multiple tasks in a fast-paced environment
- High attention to detail and accuracy
- Good Microsoft Office skills, particularly Outlook and Excel
- Strong problem-solving and decision-making abilities
Desirable Experience
- Scheduling, workforce management or resource planning experience
- Service delivery, field service or customer operations experience
- Knowledge of SLAs and operational performance measures
- Personal Attributes
- Customer-focused and professional
- Resilient, adaptable and able to work under pressure
- Strong sense of ownership and accountability
- Comfortable working in a shift-based operational environment
- Working Pattern
During the initial training period, you will be office-based in Manchester, working: Monday to Friday, 08:00 - 16:30 Once fully trained, you will transition to a 40-hour rotating 24/7 shift pattern , which includes days, nights, weekends and public holidays.
Hybrid working may be available following successful completion of training, subject to business requirements.
Applicants must be flexible to work shifts and able to travel into the Manchester office as required.
Benefits
- Additional shift premium payments for evenings, nights, weekends and public holidays
- Overtime opportunities to enhance earnings
- Company pension scheme
- Annual leave entitlement
- Comprehensive training and ongoing development
- Career progression opportunities within Operations, Service Delivery and Workforce Management
- Supportive team environment with real responsibility and impact
- Career Development
This role offers excellent exposure to Workforce Management, Resource Planning, Service Delivery Operations, Major Incident Support and Performance Reporting, providing clear pathways into senior scheduling, workforce planning, operational leadership and service delivery management roles.
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Resource Planning Coordinator in Sale employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Coordinator in Sale
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Manpower and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Manpower!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Manpower keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Resource Planning Coordinator in Sale
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Manpower:This is your chance to really connect with the team at Manpower. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Manpower
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Manpower.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Manpower that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Manpower. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
