Southend-on-Sea / Hybrid Working (3 days office-based) £50,000 per annum ? Fixed-Term Contract - 6 Months - Driving Licence Required
Are you an experienced Operations Manager with a background in Facilities Management, Security, Contact Centres, or Service Delivery?
We are seeking a proactive and commercially minded Operations Manager to join a well-established organisation on a 6-month fixed-term contract. This is an exciting opportunity to lead operational teams, drive service excellence, and build strong client relationships across a diverse portfolio of contracts.
The Role
Reporting to the Head of Operations, you will oversee the day-to-day management of facilities management and contact centre services, ensuring operational efficiency, compliance, and outstanding customer service delivery.
Key Responsibilities
- Lead, motivate and develop operational teams, supervisors and team leaders.
- Drive a culture of accountability, collaboration and continuous improvement.
- Oversee service delivery across facilities management contracts, including cleaning, security, catering and community-based services.
- Monitor and improve operational performance through KPI management and reporting.
- Ensure compliance with health & safety legislation, COSHH requirements, risk assessments and operational procedures.
- Support and maintain SIA accreditation standards.
- Build and maintain strong relationships with public and private sector clients.
- Manage operational budgets and identify opportunities for cost savings and efficiencies.
- Resolve client issues effectively while maintaining exceptional service standards.
What We're Looking For
- Proven experience managing operational teams in a fast-paced environment
- Strong leadership and people management skills
- Budget management and financial planning experience
- Customer-focused approach with excellent stakeholder management skills
- Strong communication and organisational abilities
- Experience within Facilities Management, Security Services, Contact Centres or a related operational environment
- Ability to work independently and make informed decisions
- Full UK Driving Licence
- Facilities Management, Project Management or Business Administration qualification
- Experience delivering training
- Knowledge of industry regulations and best practice standards
What's on Offer?
- Salary of £50,000 per annum
- Hybrid working arrangement
- Opportunity to make a significant impact within a respected organisation
- Collaborative and supportive working environment
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Operations Manager in Rochford employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
