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- Tasks: Provide top-notch IT support and customer service during night shifts.
- Company: Dynamic staffing agency with a focus on technology careers.
- Benefits: Competitive salary, full training, and a stepping stone into tech.
- Why this job: Kickstart your tech career while helping customers solve their IT issues.
- Qualifications: Customer service experience is a plus; training provided for all.
- Other info: Temporary full-time role with flexible night shifts.
The predicted salary is between 30000 - 42000 £ per year.
A staffing agency is seeking a Customer Service Advisor for out-of-hours shifts primarily based in Inverness or Nairn. You will be the first point of contact for customers, providing excellent service while assisting with IT support issues.
Previous experience in customer service is beneficial, and full training will be provided to enhance your skills.
This temporary, full-time role offers a competitive salary and a great starting point for a career in technology.
Out-of-Hours IT Support Advisor (Night Shifts) employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours IT Support Advisor (Night Shifts)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the IT support field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We want you to feel confident when discussing how you’d handle customer queries during those night shifts.
✨Tip Number 3
Show off your soft skills! As a Customer Service Advisor, communication is key. Be ready to demonstrate your ability to empathise with customers and resolve their issues effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to jump into the tech world.
We think you need these skills to ace Out-of-Hours IT Support Advisor (Night Shifts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, especially in IT support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Out-of-Hours IT Support Advisor role and how your background makes you a great fit. Keep it friendly and professional!
Show Off Your Communication Skills: As the first point of contact for customers, strong communication is key. In your application, give examples of how you've effectively communicated with customers in the past. We love seeing real-life scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manpower
✨Know Your IT Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common IT support issues and solutions, as well as any relevant software or tools. This will help you demonstrate your capability to handle customer queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues, communicated with customers, and maintained a positive attitude. This will show that you understand the importance of customer satisfaction in an IT support role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations where you need to assist a frustrated customer or troubleshoot a technical issue. This will help you think on your feet and demonstrate your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and the specific challenges faced in out-of-hours support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
