Manpower is hiring a First Line Support Agent in Birmingham for an onsite IT Service Desk role on Atos campaigns. This entry-level position offers a practical start in IT support, delivering strong customer service while assisting end users with IT needs.
You will handle a high volume of calls, troubleshoot issues or escalate to 2nd Line, create and manage tickets, and work toward targets like First Time Fix Rate and average call duration. Strong communication and MS Office skills are essential.
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Onsite First-Line IT Support Analyst employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
