At a Glance
- Tasks: Lead complex delivery plans for helicopter maintenance contracts and ensure top-notch service.
- Company: Join a leading aviation company focused on emergency medical services and resilience.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and a solid pension plan.
- Other info: Experience with aviation regulations and lean methodologies is a plus.
- Why this job: Make a real impact in aviation while driving continuous improvement and operational excellence.
- Qualifications: Strong operations management experience and excellent leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
If you thrive on turning complex delivery plans into real-world results-and want to lead from the centre of the operation-this could be the role for you.
My Client is looking for a Service Delivery Manager to ensure end-to-end delivery of civil helicopter maintenance contracts, with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience.
What you'll be doing
- Own end-to-end delivery performance across schedule, cost and quality for maintenance contracts and any ad-hoc requirements
- Lead day-to-day monitoring using live data metrics to keep hours and schedules aligned to agreed baselines
- Manage and re-baseline project budgets (hours and materials), including allocation down to maintenance-module level
- Run daily progress monitoring and problem-solving with the delivery team, escalating as needed to remove bottlenecks
- Partner with the Cost Controller to produce cost reporting, dashboards and SQCDP (Safety, Quality, Cost, Delivery, People) metrics
- Coordinate cross-functionally to ensure costs are accurately booked and aligned with contract performance requirements
- Manage emergent work/defects requirements so costs are captured correctly for customer invoicing
- Deliver regular operational reviews and continuous reporting on programme WIP, KPIs (including CPI/SPI) and trends
- Support customer reporting through liaison with Customer Support Managers, including calls and in-person visits as required
- Drive continuous improvement using lean methodologies/analyses to improve satisfaction and maximise value What you'll bring:
- Strong operations management experience and confidence leading complex, multi-priority delivery
- Solid understanding of support contracts and/or MRO operations, or complex project delivery environments
- Excellent leadership and communication skills, able to influence and motivate across all levels
- Strong analytical and problem-solving ability, with a data-driven approach
- Commercial acumen with experience managing budgets
- A proactive, collaborative style-comfortable operating in a matrix team with multiple functions represented
Additional information
- Experience with aviation regulations and safety standards is highly advantageous
- Operational excellence approaches (e. g., Lean, Six Sigma) are highly desirable
- Customer support/services experience is desirable
- Experience delivering HEMS/Private programmes (as a senior officer or through commercial collaboration at the same level) is desirable Benefits Our client offers a competitive salary, bonus and a comprehensive benefits package, including:
- Private Medical Insurance (Bupa) - single cover for employees paid by the company
- Pension: Employees are auto enrolled into the Retirement Fund.
- Company contributes 6%, employee 4% basic
- Share Incentive Plan and ESOP. Annual share schemes at company discretion.
- Success Share, Discretionary Group bonus scheme (conditions apply)
- Mydrive (employee car purchase scheme)
- Den-Plan (employee purchase scheme)
- Personal Accident Insurance and Travel Insurance
Ready to lead delivery that matters? Apply now to be considered for this Service Delivery Manager opportunity in Kidlington.
If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
Service Delivery Manager HEMS in Newcastle upon Tyne employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager HEMS in Newcastle upon Tyne
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Manpower.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Manpower. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Delivery Manager HEMS in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Manpower, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Manpower and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Manpower. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Manpower
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Manpower.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Manpower.
