At a Glance
- Tasks: Build strong customer relationships and manage enquiries while providing top-notch support.
- Company: Join a dynamic team in a leading company with great benefits.
- Benefits: Enjoy 25 days holiday, WFH options, and on-site parking.
- Other info: Perfect for those looking to grow in a supportive environment.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: Fluent French speaker with customer service experience and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Customer Service Advisor -
Permanent
role starting
ASAP Monday to Friday role- standard working hours On site parking 25days + 8 Bank holidays Company benefits 1 day WFH after training period
Speaking
fluent French
is a must due to the client you will be assigned to.
Your responsibilities will include :
Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
Preparing debit and credit notes, processing customer complaints and returns.
Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
Proactively asking for and acting on customer feedback.
Your professional profile includes:
Fluent French speaker Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.) High school education or GCSE (minimum level C equivalent) in English and Mathematics University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
Excellent verbal and written communication skills 2 + years' experience in a similar customer focused role Excellent customer service experience Ability to work under pressure and deal with ambiguity Excellent attention to detail An efficient personality with strong time management, administration and customer skills Microsoft Office expertise Experience of using operations management software i. e.
SAP or similar.
Knowledge and previous experience in using SAP is desirable
Apply today!
If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
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Customer Service advisor- French Speaking in Maidstone employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service advisor- French Speaking in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Manpower. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Manpower before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service advisor- French Speaking in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Manpower:Your cover letter is your chance to shine! Tell us why you want to work at Manpower specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Manpower!
How to prepare for a job interview at Manpower
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
