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- Tasks: Manage German-speaking customer accounts and resolve queries in a fast-paced e-commerce environment.
- Company: Join a dynamic and fast-growing e-commerce retailer based in York.
- Benefits: Enjoy a competitive salary, private healthcare, and career development opportunities.
- Why this job: Be the voice for German customers and make a real impact on their experience.
- Qualifications: Fluent in German and English with customer service or account management experience.
- Other info: Work in a supportive office environment with excellent progression potential.
The predicted salary is between 25000 - 27000 £ per year.
A fast-growing e-commerce retailer based in York seeks a confident and proactive German-speaking Customer Account Manager to join its in-office customer operations team. This customer-facing role focuses on managing German-speaking customer accounts, responding to website and platform queries, and supporting client discussions across digital channels. The successful candidate will be a self-starter, highly organised, and comfortable taking ownership of customer issues from start to finish. A full UK driving licence is required.
Key Responsibilities- Act as the primary point of contact for German-speaking customers and accounts.
- Manage and respond to customer enquiries relating to website orders, accounts, and e-commerce platforms.
- Handle client discussions professionally via email, phone, and internal systems.
- Build strong relationships with customers, ensuring a high level of service and satisfaction.
- Investigate and resolve website-related queries, order issues, and platform functionality questions.
- Liaise with internal teams (e-commerce, logistics, technical support) to resolve customer issues efficiently.
- Proactively identify recurring issues and suggest improvements to processes and customer experience.
- Maintain accurate customer records and account notes within CRM and internal systems.
- Track queries, resolutions, and follow-ups to ensure timely outcomes.
- Support reporting on customer trends, issues, and account activity where required.
- Take full ownership of customer queries through to resolution.
- Actively follow up on open cases and outstanding actions.
- Identify upselling or retention opportunities where appropriate.
- Fluent German and English (spoken and written).
- Previous experience in customer service, account management, or e-commerce support.
- Confident handling website, platform, and order-related queries.
- Strong communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Proactive, self-motivated, and able to work independently.
- Strong IT skills, with experience using CRM systems, e-commerce platforms, or order management systems.
- Full UK driving licence and ability to commute to an office-based role in York.
- Experience working within an e-commerce or online retail environment.
- Familiarity with international customers or German-speaking markets.
- Experience supporting B2B or key customer accounts.
- Competitive salary
- Private healthcare
- Free on-site parking
- Company pension scheme
- Paid holidays
- Supportive, modern office environment
- Career development and progression opportunities
German Speaking Customer Account Manager in Leeds employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer account management. Show off your German skills and be ready to discuss how you’d handle specific customer queries.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re proactive and keen on the role.
We think you need these skills to ace German Speaking Customer Account Manager in Leeds
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about managing German-speaking customer accounts, make sure to highlight your fluency in both German and English. Use clear examples of how you've used these skills in previous roles to connect with customers.
Tailor Your Experience: We want to see how your past experiences align with the responsibilities of this role. Be specific about your customer service or account management experience, especially in e-commerce. Show us how you’ve handled queries and built relationships!
Be Proactive in Your Application: Demonstrate your proactive nature right from your application. Mention any instances where you took ownership of a project or resolved an issue independently. This will show us that you’re the self-starter we’re looking for!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Manpower
✨Brush Up on Your German
Since this role requires fluent German, make sure you practice speaking and writing in German before the interview. You might be asked to demonstrate your language skills, so consider preparing a few key phrases or responses related to customer service scenarios.
✨Know the Company Inside Out
Research the e-commerce retailer thoroughly. Understand their products, services, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the company and its operations.
✨Prepare for Customer Scenarios
Think of common customer service situations you might face in this role. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction. This will demonstrate your proactive approach and problem-solving skills.
✨Show Off Your Organisational Skills
As a Customer Account Manager, being organised is key. Be ready to discuss how you manage your time and keep track of customer queries. You could even bring along a sample of how you’ve used CRM systems in the past to manage accounts effectively.
