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- Tasks: Manage German-speaking customer accounts and resolve queries in a dynamic e-commerce environment.
- Company: Fast-growing e-commerce retailer based in York with a supportive office culture.
- Benefits: Competitive salary, private healthcare, free parking, and career development opportunities.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Fluent in German and English, with experience in customer service or account management.
- Other info: Office-based role with excellent growth potential in a modern work environment.
The predicted salary is between 25000 - 27000 £ per year.
A fast-growing e-commerce retailer based in York is seeking a confident and proactive German-speaking Customer Account Manager to join its in-office customer operations team. This is a hands-on, customer-facing role focused on managing German-speaking customer accounts, responding to website and platform queries, and supporting client discussions across digital channels. The successful candidate will be a self-starter, highly organised, and comfortable taking ownership of customer issues from start to finish. Due to the office-based nature of the role and location, a full UK driving licence is required.
Key Responsibilities
- Act as the primary point of contact for German-speaking customers and accounts.
- Manage and respond to customer enquiries relating to website orders, accounts, and e-commerce platforms.
- Handle client discussions professionally via email, phone, and internal systems.
- Build strong relationships with customers, ensuring a high level of service and satisfaction.
- Investigate and resolve website-related queries, order issues, and platform functionality questions.
- Liaise with internal teams (e-commerce, logistics, technical support) to resolve customer issues efficiently.
- Proactively identify recurring issues and suggest improvements to processes and customer experience.
- Maintain accurate customer records and account notes within CRM and internal systems.
- Track queries, resolutions, and follow-ups to ensure timely outcomes.
- Support reporting on customer trends, issues, and account activity where required.
- Take full ownership of customer queries through to resolution.
- Actively follow up on open cases and outstanding actions.
- Identify upselling or retention opportunities where appropriate.
Essential Skills & Experience
- Fluent German and English (spoken and written).
- Previous experience in customer service, account management, or e-commerce support.
- Confident handling website, platform, and order-related queries.
- Strong communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Proactive, self-motivated, and able to work independently.
- Strong IT skills, with experience using CRM systems, e-commerce platforms, or order management systems.
- Full UK driving licence and ability to commute to an office-based role in York.
Desirable Experience
- Experience working within an e-commerce or online retail environment.
- Familiarity with international customers or German-speaking markets.
- Experience supporting B2B or key customer accounts.
Benefits
- Competitive salary.
- Private healthcare.
- Free on-site parking.
- Company pension scheme.
- Paid holidays.
- Supportive, modern office environment.
- Career development and progression opportunities.
Locations
German Speaking Customer Account Manager in Leeds, Yorkshire employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Account Manager in Leeds, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role is all about managing German-speaking accounts, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace German Speaking Customer Account Manager in Leeds, Yorkshire
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about managing German-speaking customer accounts, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you’ve successfully communicated with customers in these languages.
Tailor Your Experience: We want to see how your previous roles relate to this position. Focus on your experience in customer service or account management, especially in e-commerce. Share specific achievements that demonstrate your ability to handle customer queries effectively.
Be Proactive in Your Application: Show us your proactive nature right from the start! In your application, mention how you take ownership of tasks and resolve issues independently. This will resonate well with our team as we value self-starters.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at Manpower
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in handling queries and complaints. Be ready to share examples of how you've successfully managed customer accounts or resolved issues in the past, particularly in a German-speaking context.
✨Familiarise Yourself with E-commerce Platforms
Since this role is all about e-commerce, make sure you understand the basics of online retail platforms. Research common issues customers face and think about how you would address them. This will show your proactive approach and readiness to tackle challenges.
✨Show Off Your Language Skills
As a German-speaking Customer Account Manager, your language skills are crucial. Practice speaking and writing in German before the interview. Be prepared to demonstrate your fluency during the conversation, as it will be a key part of your role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
