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- Tasks: Provide top-notch customer service and 1st line IT support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on innovation and teamwork.
- Benefits: Earn £12.60 per hour plus a monthly shift uplift and enjoy flexible working hours.
- Why this job: Kickstart your tech career while helping customers and developing valuable skills.
- Qualifications: Great communication skills and a passion for customer service; IT knowledge is a plus.
- Other info: Full training provided, with opportunities for growth in a dynamic environment.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor - Out of Hours in Inverness employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Out of Hours in Inverness
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Capgemini. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. We want you to show off your problem-solving skills and passion for great service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. The more comfortable you are talking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Advisor - Out of Hours in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this role. We love seeing genuine enthusiasm, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like you’ll be providing to our customers. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Manpower
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description, especially the key responsibilities like responding to customer requests and logging issues. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past. This will showcase your ability to provide great service and handle queries effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of a few examples where you resolved issues or provided guidance. Highlight your problem-solving skills and your ability to stay calm under pressure, as these are key traits for a Customer Service Advisor.
✨Demonstrate Your Willingness to Learn
Capgemini values candidates who are eager to learn and adapt. Be ready to discuss how you've approached learning new skills in the past, especially in a customer service context. This will show that you're not just looking for a job, but are genuinely interested in growing within the company.
