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- Tasks: Provide top-notch customer service and 1st line IT support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on innovation and teamwork.
- Benefits: Earn £12.60 per hour plus a monthly shift uplift and enjoy flexible working hours.
- Why this job: Kickstart your tech career while helping customers and developing valuable skills.
- Qualifications: Great communication skills and a passion for customer service; IT knowledge is a plus.
- Other info: Full training provided, with opportunities for growth in a dynamic environment.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Shift Uplift: £415 per month
Location: Capgemini, Inverness or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Locations
Customer Service Advisor - Out of Hours in Inverness, Scotland employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Out of Hours in Inverness, Scotland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that Customer Service Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress during the interview process.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of times you've gone above and beyond for customers. This will demonstrate your genuine interest in delivering great service, which is key for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team at Capgemini!
We think you need these skills to ace Customer Service Advisor - Out of Hours in Inverness, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your ability to communicate effectively, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and how you can contribute to our team. Keep it concise but engaging – we want to see your personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Manpower
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the job description, especially the key responsibilities like responding to customer requests and logging issues. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether through phone, email, or chat. This will showcase your ability to connect with customers effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of a few examples where you resolved issues or provided guidance. Highlight your problem-solving skills and your ability to stay calm under pressure, as these are essential for the role.
✨Demonstrate Your Passion for Customer Service
Let your genuine passion for delivering great customer service shine through. Share stories that illustrate your commitment to helping others and your willingness to learn. This will resonate well with the interviewers and show that you're a great fit for their team.
