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- Tasks: Provide 1st line IT support and assist customers via phone, email, and web chat.
- Company: Join Capgemini, a leading company in customer service excellence.
- Benefits: Earn £12.60 per hour with full training and a supportive team.
- Why this job: Kickstart your career in customer service and make a difference for clients.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a dynamic work environment with opportunities to learn and grow.
Salary: £12.60 per hour
Location: Inverness Retail Park and Nairn Business Park
Hours: 35 hours per week, between Monday and Friday, 7am - 6pm
Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do:
- Respond to incoming requests, via telephone, email and web chat
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring:
- The ability to communicate effectively, both verbally and in writing
- Passion about customer service
- Willingness to learn
- The ability to work both independently and in a team environment
- Good analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
Locations
Customer Service Advisor in Inverness, Scotland employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Inverness, Scotland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can really give you an edge.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Stay organised! Keep track of the jobs you've applied for and follow up if you haven't heard back. A little persistence can go a long way in showing your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, and it shows you're serious about joining our team. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor in Inverness, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your ability to communicate effectively, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to work with Capgemini. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Skills: In your application, don’t forget to mention your analytical skills and ability to work under pressure. These are super important for the role, so give us examples of how you've demonstrated these in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Manpower
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common IT issues and how to address them. This will show that you're proactive and ready to tackle customer queries right from the start.
✨Practice Your Communication Skills
Since effective communication is key in this role, practice answering common interview questions out loud. You could even role-play with a friend or family member. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Show Your Passion for Customer Service
Be prepared to share examples of when you've gone above and beyond for a customer. Whether it's a past job or a personal experience, demonstrating your passion for helping others will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
