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- Tasks: Manage German-speaking customer accounts and resolve queries in a dynamic e-commerce environment.
- Company: Fast-growing e-commerce retailer based in York with a supportive office culture.
- Benefits: Competitive salary, private healthcare, free parking, and career development opportunities.
- Why this job: Join a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Fluent in German and English, with experience in customer service or account management.
- Other info: Office-based role with excellent growth potential in a modern work environment.
The predicted salary is between 21500 - 24500 £ per year.
A fast-growing e-commerce retailer based in York is seeking a confident and proactive German-speaking Customer Account Manager to join its in-office customer operations team. This is a hands-on, customer-facing role focused on managing German-speaking customer accounts, responding to website and platform queries, and supporting client discussions across digital channels. The successful candidate will be a self-starter, highly organised, and comfortable taking ownership of customer issues from start to finish. Due to the office-based nature of the role and location, a full UK driving licence is required.
Key Responsibilities
- Act as the primary point of contact for German-speaking customers and accounts.
- Manage and respond to customer enquiries relating to website orders, accounts, and e-commerce platforms.
- Handle client discussions professionally via email, phone, and internal systems.
- Build strong relationships with customers, ensuring a high level of service and satisfaction.
- Investigate and resolve website-related queries, order issues, and platform functionality questions.
- Liaise with internal teams (e-commerce, logistics, technical support) to resolve customer issues efficiently.
- Proactively identify recurring issues and suggest improvements to processes and customer experience.
- Maintain accurate customer records and account notes within CRM and internal systems.
- Track queries, resolutions, and follow-ups to ensure timely outcomes.
- Support reporting on customer trends, issues, and account activity where required.
- Take full ownership of customer queries through to resolution.
- Actively follow up on open cases and outstanding actions.
- Identify upselling or retention opportunities where appropriate.
Essential Skills & Experience
- Fluent German and English (spoken and written).
- Previous experience in customer service, account management, or e-commerce support.
- Confident handling website, platform, and order-related queries.
- Strong communication and interpersonal skills.
- Highly organised with excellent attention to detail.
- Proactive, self-motivated, and able to work independently.
- Strong IT skills, with experience using CRM systems, e-commerce platforms, or order management systems.
- Full UK driving licence and ability to commute to an office-based role in York.
Desirable Experience
- Experience working within an e-commerce or online retail environment.
- Familiarity with international customers or German-speaking markets.
- Experience supporting B2B or key customer accounts.
Benefits
- Competitive salary
- Private healthcare
- Free on-site parking
- Company pension scheme
- Paid holidays
- Supportive, modern office environment
- Career development and progression opportunities
German Speaking Customer Account Manager in Humber employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Account Manager in Humber
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role is all about managing German-speaking accounts, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is exactly what they’re looking for!
We think you need these skills to ace German Speaking Customer Account Manager in Humber
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German-speaking Customer Account Manager, make sure to highlight your fluency in both German and English. Use examples from your past experiences where you successfully communicated with customers in both languages.
Tailor Your Application: Take the time to customise your CV and cover letter for this role. Mention specific experiences that relate to customer service and account management, especially in e-commerce. We want to see how you can bring value to our team!
Be Proactive in Your Approach: In your application, demonstrate your proactive nature. Share instances where you took ownership of customer issues and resolved them efficiently. This will show us that you're the self-starter we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at Manpower
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their e-commerce platform and the types of queries German-speaking customers might have. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Language Skills
Since this role requires fluency in German and English, be prepared to switch between the two languages during the interview. Practise common customer service scenarios in both languages to showcase your communication skills effectively.
✨Demonstrate Proactivity
Highlight examples from your past experience where you took ownership of customer issues and resolved them successfully. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer service approach and how they handle customer feedback. This shows your interest in improving customer experience and your proactive mindset, which is crucial for this role.
