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- Tasks: Resolve support calls and enhance your tech skills in a dynamic team.
- Company: Join LMUK, a company that values integrity and innovation.
- Benefits: Night shift with competitive pay and training opportunities.
- Why this job: Make a real impact by providing excellent customer service and tech support.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Inclusive environment welcoming diverse talents and perspectives.
The predicted salary is between 30000 - 42000 £ per year.
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escape. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
Responsibilities include:
- Providing Service Desk support to clients via telephone and chat.
- Logging and updating support tickets within the Company's Incident Management Application.
- Resolving support calls in a quick and efficient manner whilst meeting SLA's.
- Escalating calls where necessary to the Desktop Team and/or Infrastructure Team.
- Completing company provided training to ensure you have what you need to fulfil your role.
- Keeping up to date with the latest technologies utilised by the Company.
- Demonstrating a genuine desire to continually improve your technical knowledge and ability.
Qualifications:
- Exceptional verbal communication skills.
- Excellent people skills and the ability to build relationships with customers.
- Strong problem solving abilities and the desire to create positive customer experiences.
- Great Customer Service.
- MS Office Products.
- Windows 10.
- iPhones.
Shift Pattern: 4 days: Friday, Saturday, Sunday and Monday, night shift hours 7:00pm - 5:30am with a lunch break.
Both Manpower and LM are committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognise the importance of leveraging the unique talents and experiences of all our employees/contractors to drive innovation, deliver superior solutions, and maximise value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. We welcome everyone. If you require assistance or adjustments to participate in the job application or interview process, please contact us.
Technical Support Help Desk - 18247BR in Havant employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Help Desk - 18247BR in Havant
✨Tip Number 1
Get to know the company inside out! Research LMUK and their Service Desk team. Understanding their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common support scenarios with friends or family. This will help you articulate your problem-solving abilities and demonstrate your people skills effectively.
✨Tip Number 3
Show off your tech knowledge! Brush up on the latest technologies mentioned in the job description, like Windows 10 and MS Office products. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the LMUK team. Good luck!
We think you need these skills to ace Technical Support Help Desk - 18247BR in Havant
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your application highlights your exceptional verbal communication skills. We want to see how you can build relationships and create positive experiences for clients.
Demonstrate Your Problem-Solving Abilities: In your written application, share examples of how you've tackled challenges in the past. We love seeing candidates who have a knack for resolving issues quickly and efficiently, so don’t hold back!
Tailor Your Application to Us: Make sure to align your application with our values and the job description. Mention your familiarity with technologies like MS Office and Windows 10, and express your eagerness to learn more. We appreciate candidates who show genuine interest in growing their technical knowledge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manpower
✨Know Your Tech
Brush up on the technologies mentioned in the job description, especially MS Office Products and Windows 10. Familiarise yourself with common issues users face and how to resolve them. This will show your technical knowledge and readiness to tackle support calls.
✨Practice Your Communication Skills
Since exceptional verbal communication is key, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with handling customer queries over the phone or chat.
✨Understand the Company Culture
Research LMUK's values and their approach to customer service. Be prepared to discuss how you align with their principles of integrity, respect, and exceptional performance. This will demonstrate that you’re not just a fit for the role, but also for the company.
✨Prepare for Scenario Questions
Think about potential scenarios you might encounter on the job, such as dealing with an irate customer or troubleshooting a common issue. Prepare your responses to showcase your problem-solving abilities and commitment to creating positive customer experiences.
