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- Tasks: Lead a team of 20 call centre agents and support team coaches.
- Company: Join a dynamic team at West Strand Business Park in Preston.
- Benefits: Enjoy a competitive pay rate of £15.30 and flexible working hours.
- Why this job: Gain valuable management experience while making a positive impact on your team.
- Qualifications: No specific qualifications required, just a passion for leadership and teamwork.
- Other info: This is a temporary role lasting 3-6 months, perfect for students seeking experience.
Front Line Manager
Shift Times: Between 08:00 and 18:00 Monday to Friday 37 Hours per Week
Pay Rate: £15.30
Location: West Strand Business Park in Preston, PR1 8UY
This is a temporary assignment for 3-6 months.
Job Purpose / Overview
We are looking for a temporary Front Line Manager to support a team of 20 call centre agents and provide support to 2 team coaches in driving high quality and positive…
Front Line Manager employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Line Manager
✨Tip Number 1
Familiarise yourself with the call centre environment and the specific challenges that come with managing a team of agents. Understanding the dynamics of call handling and customer service will help you demonstrate your capability to lead effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to motivating staff and resolving conflicts, as these are crucial for a Front Line Manager role.
✨Tip Number 3
Research our company culture and values at StudySmarter. Aligning your personal values with ours can make a significant difference during the interview process, as we value candidates who fit well within our team.
✨Tip Number 4
Prepare insightful questions about the role and the team you'll be managing. This shows your genuine interest in the position and helps you assess if it's the right fit for you, while also impressing the interviewers.
We think you need these skills to ace Front Line Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Front Line Manager. Highlight your experience in managing teams, especially in a call centre environment, and how you can drive quality and positivity.
Tailor Your CV: Make sure your CV reflects relevant experience that aligns with the job requirements. Emphasise your leadership skills, ability to support team coaches, and any metrics that demonstrate your success in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the challenges faced by call centre teams. Mention specific examples of how you've successfully managed teams or improved performance in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Manpower
✨Understand the Role
Make sure you have a clear understanding of what a Front Line Manager does, especially in a call centre environment. Familiarise yourself with the responsibilities of managing a team and supporting team coaches, as this will help you answer questions more effectively.
✨Showcase Leadership Skills
Prepare examples from your past experiences that demonstrate your leadership abilities. Think about times when you've successfully managed a team or resolved conflicts, as these stories will highlight your suitability for the role.
✨Emphasise Communication
As a Front Line Manager, communication is key. Be ready to discuss how you ensure clear communication within your team and how you handle feedback. This will show that you can maintain a positive and productive work environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team's current challenges or the company's goals for the call centre. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
