At a Glance
- Tasks: Service and repair electro-mechanical equipment while interacting with customers in the field.
- Company: Established UK engineering business specialising in security solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Enjoy a flexible work environment with occasional travel.
- Why this job: Join a dynamic team and make a real difference in customer service and technical excellence.
- Qualifications: Experience in field service or related engineering roles is preferred.
Field Service Engineer
About the Role
We are recruiting for a Field Service Engineer on behalf of an established UK engineering business specialising in security entrance and access control solutions.
This is an excellent opportunity for a hands-on engineer who enjoys fault finding, customer interaction and working independently in a field-based environment. The successful candidate will be responsible for servicing, maintaining and repairing a range of electro-mechanical equipment across customer sites in London and around the M25 corridor.
The role involves planned preventative maintenance, reactive breakdown support and installation assistance, ensuring customers receive a professional and efficient service at all times.
Key Responsibilities
- Carry out planned preventative maintenance (PPM) visits on customer equipment.
- Diagnose and repair electrical and mechanical faults.
- Attend customer sites to complete reactive service and breakdown work.
- Ensure all service visits are completed to a high standard and within agreed service levels.
- Complete service reports and associated documentation accurately and on time.
- Maintain company vehicle stock levels and manage spare parts effectively.
- Liaise with customers, suppliers and internal technical support teams.
- Follow all health, safety and compliance procedures.
- Ensure company equipment, tools and vehicles are maintained correctly.
- Support technical improvements and contribute to continuous service excellence.
- Participate in occasional out-of-hours, weekend and overnight travel when required.
About You
To be successful in this role, you will ideally have experience working as a:
- Field Service Engineer
- Service Technician
- Mobile Engineer
- Electro-Mechanical Engineer
- Electrical Maintenance Engineer
- Access Control Engineer
- Security Systems Engineer
- Automatic Door Engineer
- Gate Automation Engineer
Essential Skills & Experience
- Strong fault-finding and diagnostic skills.
- Electrical and/or mechanical engineering experience.
- Experience working on electro-mechanical equipment.
- Excellent customer service and communication skills.
- Ability to work independently and manage your own workload.
- Competent IT skills with experience completing digital service records.
- Strong attention to detail and problem-solving ability.
- Full UK Driving Licence.
Desirable Experience
Experience within any of the following sectors would be advantageous:
- Access Control
- Security Systems
- Automatic Doors
- Entrance Control Systems
- Turnstiles
- Barriers and Gates
- Fire & Security
- Lift Engineering
- Building Services
- Facilities Maintenance
What's on Offer
- Permanent position with a growing engineering business.
- Company vehicle and tools provided.
- Ongoing technical training and development.
- Opportunity to work with industry-leading equipment.
- Career progression opportunities within engineering and technical support.
- Overtime opportunities available.
- Supportive and collaborative engineering team.
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Field Service Technician employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
