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For Companies At a Glance
- Tasks: Be the friendly face of IT support, helping customers with their tech queries.
- Company: Join a leading recruitment agency in Eastleigh, known for its supportive culture.
- Benefits: Earn £12.60 per hour with 35 hours a week and receive training for your tech career.
- Why this job: Kickstart your career in technology while making a difference in customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28800 £ per year.
A leading recruitment agency is seeking a Customer Service Advisor in Eastleigh, United Kingdom. This full-time role involves serving as the first point of contact for customers, delivering 1st line IT support, and ensuring a great service experience.
Candidates should possess excellent communication skills and a passion for customer service.
The role offers a salary of £12.60 per hour, with 35 hours of work each week, and training will be provided for those interested in a career in technology.
1st Line IT Support & Customer Service Advisor in Eastleigh employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support & Customer Service Advisor in Eastleigh
✨Tip Number 1
Make sure you know your stuff! Brush up on common IT issues and customer service scenarios. This way, when you're chatting with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable explaining technical concepts in simple terms. Remember, it's all about making the customer feel valued and understood.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local tech meetups. You never know who might have a lead on a job or can give you insider tips on the application process.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, you'll be in the loop for any updates or new opportunities that pop up!
We think you need these skills to ace 1st Line IT Support & Customer Service Advisor in Eastleigh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share any experiences where you’ve gone the extra mile for a customer, as this will really resonate with us.
Highlight Your Communication Skills: Since this role is all about being the first point of contact, make sure to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate how you can effectively convey information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific skills or experiences that align with delivering 1st line IT support and customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Eastleigh!
How to prepare for a job interview at Manpower
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common technical issues and solutions, as well as basic troubleshooting steps. This will show that you’re ready to jump into the 1st line support role and can handle customer queries effectively.
✨Showcase Your Communication Skills
Since this role is all about customer service, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or family member to simulate customer interactions. This will help you demonstrate your ability to communicate effectively during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or a technical issue. Prepare specific examples from your past experiences that highlight your problem-solving skills and dedication to providing excellent service.
✨Express Your Passion for Technology
Let your enthusiasm for technology shine through! Share any relevant experiences or projects that showcase your interest in the field. This will not only make you stand out but also align with the company’s focus on providing training for a career in tech.
