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For Companies At a Glance
- Tasks: Be the go-to person for customer queries via calls and emails.
- Company: Join Manpower, a leading recruitment agency with a strong presence in Glasgow.
- Benefits: Enjoy remote work flexibility and potential perks at our client site.
- Why this job: Gain valuable experience in customer support while working in a dynamic team environment.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: This role offers a chance to grow within a supportive company culture.
The predicted salary is between 28800 - 43200 £ per year.
Manpower are looking to recruit a Customer Support Representative to join our Inside Sales team. The role will initially be remote and then based at our client site in Glasgow City Centre.
As part of the Customer Support team, you will be the point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective support of our customers.
Customer Support Representative employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with common customer support tools and software. Being knowledgeable about platforms like Zendesk or Freshdesk can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling inbound calls, being clear and concise while maintaining a friendly tone is crucial for success in this role.
✨Tip Number 3
Research the company and its products or services thoroughly. Understanding what they offer will help you answer customer queries more effectively and demonstrate your genuine interest during any interviews.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved customer issues or handled difficult situations.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Representative position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant back-office functions you've performed. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the tasks mentioned in the job description, such as handling inbound calls or managing inboxes.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Support Representative.
How to prepare for a job interview at Manpower
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate common interview questions for customer support roles, such as handling difficult customers or resolving conflicts. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Support Representative, strong communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively to the interviewer.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company is the right fit for you.
