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- Tasks: Support customers in a busy call center environment, providing excellent service.
- Company: Join a dynamic team at a leading customer service provider in Preston.
- Benefits: Earn £11.44 per hour, increasing to £12.30 after 12 weeks, plus tax-free perks.
- Why this job: Great opportunity to develop your skills in a supportive and flexible work culture.
- Qualifications: Looking for positive, flexible individuals with a passion for customer service.
- Other info: Full-time role at West Strand Business Park, 37.5 hours per week.
The predicted salary is between 23800 - 25000 £ per year.
Join our Customer Service Team!
Pay – £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.
- The role is full-time (37.5 hours per week).
- This role is office-based role in West Strand Business Park in Preston, PR1 8UY
We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Fre…
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Customer Service Representative employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the TFC campaign and its objectives. Understanding the specifics of what you'll be supporting will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Tip Number 3
Be ready to discuss how you handle challenging customer interactions. Employers love to see candidates who can remain calm and professional under pressure, so have a few strategies in mind.
✨Tip Number 4
Research our company culture and values. Being able to articulate how you align with our mission will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to read the job description carefully. Understand the responsibilities and skills required for the Customer Service Representative position, especially focusing on customer interaction and support.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Include specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention why you are a good fit for the team and how your positive attitude and flexibility can contribute to the company's success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application shows attention to detail.
How to prepare for a job interview at Manpower
✨Show Your Customer Focus
Make sure to highlight your experience in customer service. Share specific examples of how you've positively impacted customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Flexibility
Since the role requires a flexible approach, be prepared to discuss situations where you've adapted to changing circumstances or handled unexpected challenges. This will show that you're ready for the dynamic environment of a busy call centre.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Practice responses to questions like 'How would you deal with an angry customer?' to showcase your problem-solving skills and calm demeanor.
✨Research the Company and Campaign
Familiarize yourself with the TFC campaign and the company's values. Being knowledgeable about the organization will not only impress the interviewers but also help you align your answers with their goals and culture.
