Customer Service Representative

• A positive attitude and a can-do spirit

• Flexibility and the ability to adapt to new situations

• Excellent communication skills, both written and verbal

• The ability to work independently and as part of a team

• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Pay – £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37 hours per week).

• This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TS

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you’ll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.

• Staff discounts (range of lifestyle goods and services)

• Pension contribution

• Personal Accident Insurance

• Eye care vouchers

• Referral Schemes

• Save-As-You-Earn-Scheme

• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don’t worry as we provide all the training and support, you’ll need.