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- Tasks: Help customers with queries via phone and written correspondence.
- Company: Join a dynamic team focused on revolutionising customer experiences.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive work environment.
- Why this job: Be part of a team that values problem-solving and communication excellence.
- Qualifications: Strong verbal communication skills and the ability to work under pressure.
- Other info: Full-time role with a pay rate of £12.80PH.
Shift Times: Monday- Friday 40HPW
Pay Rate: £12.80PH
Location: Hybrid working, EX1 3UT
Job Purpose / Overview
In this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won’t just be helping our customers understand the installations process; you’ll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.
Key Responsibilities:
- Call Handling: Serve as a point of escalation for customer queries that come via phone lines.
- Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.
- Communication Excellence: Exhibit excellent communication skills. To succeed you will need excellent verbal communication skills.
- Ability to remain calm.
- Problem solving skills.
- Able to prioritise conflicting activities and work under pressure.
- Ability to work collaboratively in a team and on own initiative.
Apply now and a member of the team will be in touch!
Customer Service Advisor(32076) in Exeter employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor(32076) in Exeter
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. This will prepare you for the verbal communication required in the role.
✨Tip Number 3
Research the company’s values and recent developments in their customer service approach. Showing that you understand their mission can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss examples of how you've worked collaboratively in a team or handled pressure in previous roles. This will highlight your ability to thrive in the fast-paced environment of customer service.
We think you need these skills to ace Customer Service Advisor(32076) in Exeter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure your CV and cover letter showcase your verbal and written communication abilities. Provide specific examples of how you've successfully handled customer queries in the past.
Demonstrate Problem-Solving Abilities: In your application, include instances where you've effectively solved problems or addressed customer issues. This will demonstrate your capability to handle the challenges that may arise in the role.
Showcase Teamwork and Initiative: Mention experiences where you've worked collaboratively in a team or taken the initiative on your own. This will reflect your ability to thrive in both team settings and independent tasks, which is essential for this position.
How to prepare for a job interview at Manpower
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle customer queries effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Prepare examples from your past experiences where you successfully resolved problems, showcasing your analytical skills and calmness under pressure.
✨Demonstrate Teamwork and Initiative
The role requires collaboration as well as independent work. Be ready to discuss times when you worked well in a team and also instances where you took the initiative to solve a problem on your own.
✨Research the Company and Role
Familiarise yourself with the company’s values and the specifics of the Customer Service Advisor role. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
