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- Tasks: Provide 1st line IT support and respond to customer requests via phone, email, and chat.
- Company: Join Capgemini, a leading global consulting firm known for innovation and excellence.
- Benefits: Earn £12.60 per hour with flexible part-time hours and full training provided.
- Why this job: Be the first point of contact for customers and make a real impact in their experience.
- Qualifications: Strong communication skills and a passion for customer service; no prior experience needed.
- Other info: Work 25 hours a week, Monday to Friday, perfect for students or those seeking flexible work.
Social network you want to login/join with:
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Client:
Manpower
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
01ef39bbe325
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Salary: £12.60 per hour (Living Wage Employer)
Location: Inverness Retail Park and Nairn Business Park
Hours: 25 hours per week, between Monday and Friday, 9am – 2pm
Manpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini\’s clients.
What you\’ll do
- Respond to incoming requests, via telephone, email and web chat
- Logging of all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you\’ll bring
- The ability to communicate effectively, both verbally and in writing
- Passion about customer service
- Willingness to learn
- The ability to work both independently and in a team environment
- Good analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
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Customer Service Advisor - PT Highland employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - PT Highland
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. This will not only help you in the role but also show your potential employer that you're proactive and knowledgeable about the field.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Research Capgemini and their customer service approach. Understanding their values and how they interact with clients can give you an edge during interviews and show your genuine interest in the company.
✨Tip Number 4
Be prepared to discuss your ability to work under pressure. Think of examples from past experiences where you've successfully managed stressful situations, as this is crucial for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor - PT Highland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any IT support roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your willingness to learn. Mention specific examples of how you've effectively communicated with customers in the past.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, teamwork, and analytical abilities. These are crucial for the Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Manpower
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to assist clients, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling difficult customers or resolving technical issues. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Communication Skills
Since effective communication is key in this role, prepare to discuss how you convey information clearly and concisely. You might want to provide examples of how you've successfully communicated with customers in the past, whether through phone, email, or chat.
✨Demonstrate Your Willingness to Learn
Capgemini values a willingness to learn, so be sure to mention any relevant training or courses you've taken. Discuss how you adapt to new technologies or processes, and express your eagerness to grow within the role.
