Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, process orders, and upsell products daily.
- Company: Join a reputable company known for its supportive team culture.
- Benefits: Enjoy a Monday to Friday schedule with a friendly work environment.
- Why this job: Perfect for those who thrive in a busy setting and love helping others.
- Qualifications: Customer service experience and IT skills are essential; no driving licence required.
- Other info: Opportunity to enhance sales and contribute to team success.
The predicted salary is between 28800 - 43200 £ per year.
Manpower UK are supporting our reputable client in identifying a Customer Experience Advisor for their Cumbernauld office. You would be working within a successful team who are friendly and supportive to ensure your success.
You will be processing orders using Excel and in house systems, therefore you should be confident using IT systems and accurate in your inputting, you will speak to customers throughout the day providing product information and also upselling other products. Candidates should also be confident in calling lapsed clients to enhance sales within the team to ensure the business achieves their KPI\’s.
Hours are Monday to Friday – Rota 8:00am to 4:30pm / 8.30am to 5pm
Experience:-
- Customer Service background
- Good Administrative experience
- Experience using Outlook, Excel, Word
- Good communication skills
- Proactive in secure the sale
- Excellent listening skills
- Works well on their own and within a team
- Enjoys a busy environment
- Driving Licence – not essential
Please forward your CV in the first instance.
Customer Service Advisor in Glasgow employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. This will not only help you provide accurate information to customers but also enable you to upsell effectively during your conversations.
✨Tip Number 2
Brush up on your Excel skills, as you'll be processing orders using this software. Consider taking a quick online course or watching tutorial videos to ensure you're comfortable with functions that may be relevant to the role.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with a friend can help you feel more confident when speaking with customers and handling their queries.
✨Tip Number 4
Research common customer service challenges and how to overcome them. Being prepared with solutions will demonstrate your proactive approach and enhance your chances of impressing during any interviews.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. Use specific examples that demonstrate your proficiency with IT systems like Excel, Outlook, and Word.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive approach to sales. Mention your ability to work both independently and as part of a team, and express your enthusiasm for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you successfully processed orders or provided product information. If you have experience upselling or calling lapsed clients, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Manpower
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your ability to thrive in a busy environment.
✨Demonstrate IT Proficiency
Since the role involves using Excel and other IT systems, be prepared to discuss your experience with these tools. You might even want to mention any relevant projects where you successfully used technology to improve processes or enhance customer interactions.
✨Practice Upselling Techniques
As upselling is a key part of the role, think about how you can effectively promote additional products. Prepare a few strategies or examples of how you've successfully upsold in the past, as this will show your proactive approach to securing sales.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
