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- Tasks: Be the first point of contact for customers and provide 1st line IT support.
- Company: Join Capgemini, a leading company in customer service.
- Benefits: Earn £12.60 per hour with flexible hours and full training provided.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Effective communication skills and a passion for customer service.
- Other info: Great opportunity to learn in a supportive team environment.
The predicted salary is between 10 - 15 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness, or Nairn
Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm
Responsibilities
- Be the first point of contact for customers.
- Your main responsibility is to provide 1st line IT support to Capgemini's clients.
- Respond to incoming requests via telephone, email, and web chat.
- Log all requests in the appropriate call logging software.
- Assign calls to relevant support teams.
- Action Back Office requests as and when required.
- Advise customers and support teams of known problems/workarounds.
- Ensure customers are kept updated with the progress of their request.
- Contribute to overall achievements by maintaining agreed personal targets.
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- Effective communication skills, both verbally and in writing.
- Genuine passion for delivering exceptional customer service.
- A keen willingness to learn and adapt.
- The ability to work both independently and in a team environment.
- Strong analytical skills.
- Ability to work under pressure.
Customer Service Advisor employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capgemini. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Advisor, effective communication is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service, as this will show us you’re a great fit for the position.
Show Your Passion: We love candidates who are genuinely passionate about delivering exceptional customer service. In your application, share examples of how you've gone above and beyond for customers in the past. This will help us see your dedication!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manpower
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common IT support issues and how to log requests effectively. This will show that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
Since effective communication is key in this role, practice answering common interview questions out loud. Focus on being clear and concise, and try to convey your passion for customer service. You might even want to role-play with a friend to get comfortable.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or adapted to challenging situations. Be ready to share these stories during the interview to demonstrate your analytical skills and ability to work under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
