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- Tasks: Provide top-notch customer service and 1st line IT support via phone, email, and chat.
- Company: Join Capgemini, a leading tech company with a focus on customer satisfaction.
- Benefits: Earn £12.60 per hour, enjoy a supportive work environment, and receive full training.
- Why this job: Kickstart your tech career while helping customers solve their issues every day.
- Qualifications: Great communication skills and a passion for customer service; IT knowledge is a plus.
- Other info: Flexible hours, Monday to Friday, with opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Customer Service Advisor employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and any relevant IT knowledge. We want to see how you can bring your unique skills to the role!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in customer service settings. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at StudySmarter.
How to prepare for a job interview at Manpower
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like responding to customer requests and logging issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively, both verbally and in writing.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss these during the interview, as it will highlight your strong problem-solving abilities, which are essential for a Customer Service Advisor.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or training opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company.
