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For Companies At a Glance
- Tasks: Provide top-notch customer service and achieve sales targets through various channels.
- Company: Join a fast-paced team focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, comprehensive training, free parking, and retail discounts.
- Why this job: This role offers a chance to build relationships and make a real impact.
- Qualifications: Fluency in English and French, strong communication skills, and proven sales experience required.
- Other info: Comprehensive training and ongoing support provided for all new hires.
The predicted salary is between 29163 - 29163 £ per year.
Are you a customer service superstar with a flair for sales? We're seeking dynamic individuals to join our client's fast-paced customer service team. If you thrive on building relationships, hitting targets, and delivering exceptional experiences, this could be your next big adventure.
What you'll do:
- Provide world-class customer service through inbound calls
- Achieve sales targets while creating memorable customer experiences
- Expand your skills by working across different channels (Twitter, Webchat)
- Interact with customers face-to-face in English and French terminal buildings
- Benefit from comprehensive training and ongoing support
What you'll need:
- A passion for customer service and sales
- Excellent communication and interpersonal skills
- A positive, can-do attitude
- Strong computer and data entry skills
- Ability to work efficiently and follow procedures
- Proven sales experience
- Strong problem-solving abilities
- Fluency in English and French
What we offer:
- Competitive salary starting at £29163.42 with enhanced weekend rates
- Comprehensive training and development opportunities
- Free on-site parking and discounted travel
- Discounts at various retail outlets
Ready to embark on an exciting new challenge? Join our client's dynamic team and help them provide the quickest, easiest, and most eco-friendly way to cross the Channel. Apply now!
Customer Engagement Advisor (French Speaker) employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Advisor (French Speaker)
✨Tip Number 1
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Role-playing with a friend can help you articulate your responses and improve your confidence.
✨Tip Number 2
Familiarise yourself with the products or services offered by the company. Understanding what you’ll be selling will not only boost your confidence but also enable you to provide better service to customers.
✨Tip Number 3
Since fluency in French is required, consider brushing up on your language skills, especially in a customer service context. Practising common phrases and responses can make a big difference during your interactions.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Engagement Advisor (French Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. Use specific examples that demonstrate your ability to achieve targets and provide exceptional service, especially in both English and French.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention your fluency in French and how it can benefit the role. Be sure to express your enthusiasm for the opportunity to join their team.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and computer proficiency. These are key attributes for the Customer Engagement Advisor role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Manpower
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and created memorable experiences for customers, as this role heavily focuses on customer engagement.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you achieved targets. Use specific metrics or achievements to illustrate your success in sales, as the role requires a strong sales focus.
✨Practice Your Language Skills
Since fluency in both English and French is essential, practice speaking in both languages. Be prepared to answer questions or role-play scenarios in French to demonstrate your proficiency during the interview.
✨Research the Company and Role
Familiarise yourself with the company’s values, mission, and the specifics of the Customer Engagement Advisor role. This will help you tailor your answers and show genuine interest in the position during the interview.
