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- Tasks: Manage orders from start to finish and build strong customer relationships.
- Company: Join a forward-thinking company driving the Circular Economy with innovative tech solutions.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive team environment.
- Why this job: Be part of a mission to transform how we manage resources and make a real impact.
- Qualifications: Degree preferred; relevant experience in order management or customer service is a plus.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client advances the way people live and work. They bring together the brightest minds to create breakthrough technology solutions, helping their customers make their mark on the world. Our client is differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customer's business goals. The Circular Economy is about moving from a take‑make‑dispose system to a circular and regenerative economy. It considers the full product life‑cycle: from resource extraction to product design and use, through to end‑of‑use management to extend product and material life, and lower total cost of ownership. The Asset Management Organisation is a key part of the drive towards a Circular Economy. The Asset Management teams manage End of Lease and ITAD Returns and provide tailored solutions to both internal and external customers in Rental, Pre‑Owned, and Wholesale services.
Core Activities:
- End to end order processing and management.
- Daily customer contact and building strong customer relationships - mostly email based.
- Managing customer shipping requirements and delivery.
- Managing customer payment terms and closely tracking payment of invoices.
- Daily use of MS Excel, Outlook and D365.
- Processing customer complaints/returns.
- Flexibility to help other team members at busy times.
- Operational reporting.
Knowledge and Skills:
- Knowledge of Order Management processes and customer service.
- Computer proficiency (MS Office - especially Excel).
- Time management skills with the ability to multi‑task.
- Pro‑active and flexible team player.
- Superior communication skills both written and verbal.
- Problem solving skills.
- Equally able to work alone using initiative with little supervision.
- Attention to detail with a focus on compliance.
Qualifications:
- Preferably qualified to degree level. HNC/HND or equivalent will be considered with relevant experience.
Experience:
- 0–2 years experience in a fast‑paced Order Management environment or a combination of roles such as Administration and Customer Service.
- Experience of acting as liaison between customers and operations teams.
- Experience in maintaining strong working relationships and effective lines of communication with customers and colleagues.
- Managing customer returns.
Order Management Administrator in Clydebank employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Administrator in Clydebank
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to the Circular Economy and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since the role involves daily customer contact, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Order Management Administrator in Clydebank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Order Management Administrator role. Highlight your experience in order processing and customer service, and don’t forget to mention your skills with MS Excel and D365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain how your background aligns with our client's mission of advancing technology solutions. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with creative solutions, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Manpower
✨Know Your Order Management Basics
Make sure you brush up on your knowledge of order management processes. Understand the end-to-end order processing and how it ties into customer service. Being able to discuss these concepts confidently will show that you're serious about the role.
✨Show Off Your Excel Skills
Since daily use of MS Excel is a big part of the job, be prepared to talk about your experience with it. Maybe even mention specific functions or tools you've used in the past. If you can demonstrate your proficiency, it’ll definitely give you an edge.
✨Communicate Like a Pro
Superior communication skills are key for this role, especially since you'll be dealing with customers via email. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully managed customer relationships in the past.
✨Be Ready to Problem Solve
Expect questions that test your problem-solving skills. Think of scenarios where you've had to resolve customer complaints or returns. Highlight your ability to stay calm under pressure and how you approach finding solutions, as this will resonate well with the interviewers.
