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- Tasks: Manage financial settlement tools and improve processes for a leading credit card company.
- Company: Join a FTSE 100 Credit Card Company in Burgess Hill with a dynamic team.
- Benefits: Earn £21.15 per hour with a supportive work environment and career growth.
- Why this job: Make an impact by enhancing operational efficiency and customer satisfaction.
- Qualifications: Analytical skills, Excel expertise, and a passion for customer service are essential.
- Other info: Enjoy a collaborative culture with opportunities for professional development.
The predicted salary is between 13 - 16 £ per hour.
Salary: £21.15 per hour
Location: Burgess Hill
Duration: Until 30th November 2026
Hours: 35 hours per week, Monday to Friday
Manpower has a fantastic new opportunity for the right candidate to become a Business Analyst, working with our client, a FTSE 100 Credit Card Company based in Burgess Hill. This role sits within the Network & Settlement Operations team and is part of GMNS (Global Merchant & Network Services), which acts on behalf of the enterprise to support, develop, enable products and capabilities for the business.
The team is primarily responsible for managing the daily exposure between the business and Partners, ensuring settlements are timely and accurate. The objective of the Network & ATM Settlement Operations team is to provide an exceptional service & operational experience to Business Partners, plus key stakeholders, by establishing itself as a centre of excellence spread across two locations, operating as one team in India and the UK.
The role has key daily operational tasks as well as problem solving and process development.
Responsibilities Include:
- Management and technical support of a financial settlement exposure tracking tool
- Completion of daily operational tasks to minimise settlement risk
- Ensure automated file feeds between exposure tracking tool and bank provider / GNS Platforms operate as expected and take ownership to resolve any issues
- Identify and evaluate further opportunities to improve processes
- Support relationships with critical system vendors
- Responsible for pulling together and tracking performance metrics for Settlement Operations using Excel
- Using NetworkForce, the case management tool, to analyse trends and eliminate root-causes to drive Partner satisfaction
- Ensure participation in new deal handovers with Global Deal Implementation team and work closely with the Operational Deployment Manager to ensure new deals are correctly set up
- Support both internal and external Audit reviews
Qualifications:
- Experience with Autorek will be an advantage
- Sound, strong understanding of the GNS Business model and network processes
- High degree of analytical thinking and attention to detail
- Highly self-motivated and results driven with the ability to work without supervision and demonstrate teamwork as required
- Must have a customer mindset and be passionate about customer satisfaction
- Proven ability in creating and managing reporting and tracking
- Strong Excel skills, experience of using/creating Macros
This role will be subject to background verification checks. Further details and conditions will be shared on application.
Business Analyst in Burgess Hill employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Burgess Hill
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews like it's game day! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and have examples ready that showcase your analytical thinking and problem-solving abilities.
✨Tip Number 3
Showcase your Excel skills! Since this role requires strong Excel capabilities, consider creating a portfolio of your work or even a mini-project that highlights your ability to manage data and create reports. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Analyst in Burgess Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience, especially in financial settlement and process improvement. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a customer-focused mindset.
Showcase Your Analytical Skills: Since this role requires strong analytical thinking, be sure to include examples of how you've used data to solve problems or improve processes in your previous roles. We want to know how you think!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manpower
✨Know Your Numbers
As a Business Analyst, you'll be dealing with data and metrics. Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in the past. Prepare examples of how you’ve created reports or tracked performance metrics.
✨Understand the GNS Business Model
Familiarise yourself with the Global Merchant & Network Services (GNS) business model and network processes. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Problem-Solving Mindset
Be prepared to discuss specific instances where you've identified problems and developed solutions. Think about times when you improved processes or resolved issues, especially in a team setting, as collaboration is key in this role.
✨Customer-Centric Approach
Since the role requires a strong customer mindset, come equipped with examples of how you've prioritised customer satisfaction in your previous roles. Highlight any experiences where you’ve gone above and beyond to ensure a positive outcome for clients or partners.
