At a Glance
- Tasks: Lead complex delivery plans for helicopter maintenance contracts and ensure top-notch service.
- Company: Join a leading aviation company focused on emergency medical services and resilience.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and a solid pension plan.
- Other info: Experience with aviation regulations and lean methodologies is a plus.
- Why this job: Make a real impact in aviation while driving continuous improvement and operational excellence.
- Qualifications: Strong operations management experience and excellent leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
If you thrive on turning complex delivery plans into real-world results-and want to lead from the centre of the operation-this could be the role for you.
My Client is looking for a Service Delivery Manager to ensure end-to-end delivery of civil helicopter maintenance contracts, with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience.
What you'll be doing
- Own end-to-end delivery performance across schedule, cost and quality for maintenance contracts and any ad-hoc requirements
- Lead day-to-day monitoring using live data metrics to keep hours and schedules aligned to agreed baselines
- Manage and re-baseline project budgets (hours and materials), including allocation down to maintenance-module level
- Run daily progress monitoring and problem-solving with the delivery team, escalating as needed to remove bottlenecks
- Partner with the Cost Controller to produce cost reporting, dashboards and SQCDP (Safety, Quality, Cost, Delivery, People) metrics
- Coordinate cross-functionally to ensure costs are accurately booked and aligned with contract performance requirements
- Manage emergent work/defects requirements so costs are captured correctly for customer invoicing
- Deliver regular operational reviews and continuous reporting on programme WIP, KPIs (including CPI/SPI) and trends
- Support customer reporting through liaison with Customer Support Managers, including calls and in-person visits as required
- Drive continuous improvement using lean methodologies/analyses to improve satisfaction and maximise value What you'll bring:
- Strong operations management experience and confidence leading complex, multi-priority delivery
- Solid understanding of support contracts and/or MRO operations, or complex project delivery environments
- Excellent leadership and communication skills, able to influence and motivate across all levels
- Strong analytical and problem-solving ability, with a data-driven approach
- Commercial acumen with experience managing budgets
- A proactive, collaborative style-comfortable operating in a matrix team with multiple functions represented
Additional information
- Experience with aviation regulations and safety standards is highly advantageous
- Operational excellence approaches (e. g., Lean, Six Sigma) are highly desirable
- Customer support/services experience is desirable
- Experience delivering HEMS/Private programmes (as a senior officer or through commercial collaboration at the same level) is desirable Benefits Our client offers a competitive salary, bonus and a comprehensive benefits package, including:
- Private Medical Insurance (Bupa) - single cover for employees paid by the company
- Pension: Employees are auto enrolled into the Retirement Fund.
- Company contributes 6%, employee 4% basic
- Share Incentive Plan and ESOP. Annual share schemes at company discretion.
- Success Share, Discretionary Group bonus scheme (conditions apply)
- Mydrive (employee car purchase scheme)
- Den-Plan (employee purchase scheme)
- Personal Accident Insurance and Travel Insurance
Ready to lead delivery that matters? Apply now to be considered for this Service Delivery Manager opportunity in Kidlington.
If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
Service Delivery Manager HEMS in Bristol employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager HEMS in Bristol
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager HEMS at Manpower!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Manpower or be willing to refer you for that Service Delivery Manager HEMS position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Manpower who’s on the lookout for their next Service Delivery Manager HEMS star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager HEMS role at Manpower!
We think you need these skills to ace Service Delivery Manager HEMS in Bristol
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Manpower. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Manpower
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Manpower. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
