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- Tasks: Manage orders, build customer relationships, and ensure smooth operations in a dynamic environment.
- Company: Innovative company driving the Circular Economy with breakthrough technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a team making a real impact on sustainability and customer satisfaction.
- Qualifications: Degree preferred; experience in order management or customer service is a plus.
- Other info: Fast-paced environment with a focus on teamwork and communication.
The predicted salary is between 30000 - 42000 £ per year.
Our client advances the way people live and work. They bring together the brightest minds to create breakthrough technology solutions, helping their customers make their mark on the world. Our client is differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customer's business goals.
The Circular Economy is about moving from a take-make-dispose system to a circular and regenerative economy. It considers the full product life-cycle: from resource extraction to product design and use, through to end-of-use management to extend product and material life, and lower total cost of ownership. The Asset Management Organisation is a key part of the drive towards a Circular Economy. The Asset Management teams manage End of Lease and ITAD Returns and provide tailored solutions to both internal and external customers in Rental; Pre-Owned; and Wholesale services.
Core activities of the Wholesale Order Management team include:
- End to end order processing and management.
- Daily customer contact and building strong customer relationships - mostly email based.
- Managing customer shipping requirements and delivery.
- Managing customer payment terms and closely tracking payment of invoices.
- Daily use of MS Excel, Outlook and D365.
- Processing customer complaints/returns.
- Flexibility to help other team members at busy times.
- Operational reporting.
Knowledge and Skills:
- Knowledge of Order Management processes and customer service.
- Computer proficiency (MS Office - especially Excel).
- Time management skills with the ability to multi-task.
- Pro-active and flexible team player.
- Superior communication skills both, written and verbal.
- Problem solving skills.
- Equally able to work alone using initiative with little supervision.
- Attention to detail with a focus on compliance.
Qualifications:
- Preferably qualified to degree level.
- HNC/HND or equivalent will be considered with relevant experience.
Experience:
- 0-2 years' experience in a fast-paced Order Management environment or a combination of roles such as Administration and Customer Service.
- Experience of acting as liaison between customers and operations teams.
- Experience in maintaining strong working relationships and effective lines of communication with customers and colleagues.
- Managing customer returns.
Order Management Administrator in Bishopton employer: Manpower
Contact Detail:
Manpower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Administrator in Bishopton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to the Circular Economy and think about how your skills in order management can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role involves daily customer contact, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Order Management Administrator in Bishopton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Order Management Administrator role. Highlight your experience in order processing, customer service, and any relevant skills like MS Excel. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Circular Economy and how your background aligns with our client's mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves daily customer contact, make sure your written application showcases your superior communication skills. Whether it's through your CV or cover letter, clarity and professionalism are key – we want to see you in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Manpower
✨Know Your Order Management Basics
Before the interview, brush up on your knowledge of order management processes. Understand the end-to-end order processing and how it ties into customer service. This will show that you’re not just familiar with the role but genuinely interested in how it contributes to the company’s goals.
✨Showcase Your Communication Skills
Since the role involves daily customer contact, be prepared to demonstrate your superior communication skills. Think of examples where you've effectively communicated with customers or colleagues, especially in resolving issues or managing expectations. This will highlight your ability to build strong relationships.
✨Excel at Excel
Given the emphasis on MS Excel in the job description, make sure you’re comfortable discussing your experience with it. Prepare to talk about specific functions or tasks you've completed using Excel, such as data analysis or reporting. This will prove you can handle the technical aspects of the role.
✨Be Ready to Problem Solve
Prepare for situational questions that test your problem-solving skills. Think of scenarios where you had to manage customer complaints or returns. Show how you approached the situation, what steps you took, and the outcome. This will demonstrate your proactive approach and attention to detail.
