At a Glance
- Tasks: Lead complex delivery plans for helicopter maintenance contracts and ensure top-notch service.
- Company: Join a leading aviation company focused on emergency medical services and resilience.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and a solid pension plan.
- Other info: Experience with aviation regulations and lean methodologies is a plus.
- Why this job: Make a real impact in aviation while driving continuous improvement and operational excellence.
- Qualifications: Strong operations management experience and excellent leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
If you thrive on turning complex delivery plans into real-world results-and want to lead from the centre of the operation-this could be the role for you.
My Client is looking for a Service Delivery Manager to ensure end-to-end delivery of civil helicopter maintenance contracts, with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience.
What you'll be doing
- Own end-to-end delivery performance across schedule, cost and quality for maintenance contracts and any ad-hoc requirements
- Lead day-to-day monitoring using live data metrics to keep hours and schedules aligned to agreed baselines
- Manage and re-baseline project budgets (hours and materials), including allocation down to maintenance-module level
- Run daily progress monitoring and problem-solving with the delivery team, escalating as needed to remove bottlenecks
- Partner with the Cost Controller to produce cost reporting, dashboards and SQCDP (Safety, Quality, Cost, Delivery, People) metrics
- Coordinate cross-functionally to ensure costs are accurately booked and aligned with contract performance requirements
- Manage emergent work/defects requirements so costs are captured correctly for customer invoicing
- Deliver regular operational reviews and continuous reporting on programme WIP, KPIs (including CPI/SPI) and trends
- Support customer reporting through liaison with Customer Support Managers, including calls and in-person visits as required
- Drive continuous improvement using lean methodologies/analyses to improve satisfaction and maximise value What you'll bring:
- Strong operations management experience and confidence leading complex, multi-priority delivery
- Solid understanding of support contracts and/or MRO operations, or complex project delivery environments
- Excellent leadership and communication skills, able to influence and motivate across all levels
- Strong analytical and problem-solving ability, with a data-driven approach
- Commercial acumen with experience managing budgets
- A proactive, collaborative style-comfortable operating in a matrix team with multiple functions represented
Additional information
- Experience with aviation regulations and safety standards is highly advantageous
- Operational excellence approaches (e. g., Lean, Six Sigma) are highly desirable
- Customer support/services experience is desirable
- Experience delivering HEMS/Private programmes (as a senior officer or through commercial collaboration at the same level) is desirable Benefits Our client offers a competitive salary, bonus and a comprehensive benefits package, including:
- Private Medical Insurance (Bupa) - single cover for employees paid by the company
- Pension: Employees are auto enrolled into the Retirement Fund.
- Company contributes 6%, employee 4% basic
- Share Incentive Plan and ESOP. Annual share schemes at company discretion.
- Success Share, Discretionary Group bonus scheme (conditions apply)
- Mydrive (employee car purchase scheme)
- Den-Plan (employee purchase scheme)
- Personal Accident Insurance and Travel Insurance
Ready to lead delivery that matters? Apply now to be considered for this Service Delivery Manager opportunity in Kidlington.
If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
Service Delivery Manager HEMS in Birmingham employer: Manpower
As a leading employer in the procurement sector, we offer a flexible and remote working environment that prioritises employee well-being and work-life balance. Our collaborative culture fosters professional growth through continuous learning opportunities and meaningful projects, making it an ideal place for those looking to make a significant impact in supplier management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager HEMS in Birmingham
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Manpower for a Service Delivery Manager HEMS. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Service Delivery Manager HEMS in Birmingham
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Manpower, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Manpower, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Manpower
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Manpower.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Manpower. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Manpower love seeing candidates who not only have technical skills but also fit well within their team culture.
