This permanent Resource Planning Coordinator role with Manpower UK is based in Sale, offering a salary of up to £26,436.80 per annum plus shift premiums and overtime. Working full time within a 24/7 scheduling operation, the successful candidate will coordinate and dispatch field engineering resources, arranging appointments and service visits while monitoring engineer availability to optimise utilisation. Responsibilities include handling emergency, priority and escalated requests, liaising with customers and engineers, and ensuring service level commitments are met. Applicants should be highly organised, customer-focused and capable of managing competing demands accurately. Strong communication, planning and problem-solving abilities are essential for success in this position.
Resource Planning Coordinator Manchester | Full Time | Permanent Salary: £26,436.80 Basic + Shift Premiums + Overtime Opportunities Start Date: 16th November
We are looking for a highly organised and customer-focused Field Engineer Scheduling Agent to join our busy Scheduling Team in Manchester. In this role, you will be responsible for coordinating and dispatching field engineering resources across a 24/7 operation, ensuring customers receive the right support at the right time while meeting service level commitments and business objectives.
Key Responsibilities
- Schedule and coordinate field engineer appointments and service visits
- Monitor engineer availability and optimise resource utilisation
- Manage emergency, priority and escalated service requests
- Liaise with customers, engineers, partners and internal teams
- Monitor work queues and service delivery performance
- Resolve scheduling conflicts and minimise service delays
- Maintain accurate records within scheduling and workforce management systems
- Support operational reporting and continuous improvement initiatives
What We''r Looking For
Essential Skills andamp; Experience
- Excellent organisational and planning skills
- Strong verbal and written communication skills
- Ability to prioritise multiple tasks in a fast-paced environment
- High attention to detail and accuracy
- Good Microsoft Office skills, particularly Outlook and Excel
- Strong problem-solving and decision-making abilities
Desirable Experience
- Scheduling, workforce management or resource planning experience
- Service delivery, field service or customer operations experience
- Knowledge of SLAs and operational performance measures
Personal Attributes
- Customer-focused and professional
- Resilient, adaptable and able to work under pressure
- Strong sense of ownership and accountability
- Comfortable working in a shift-based operational environment
Working Pattern
During the initial training period, you will be office-based in Manchester, working: Monday to Friday, 08:00 - 16:30 Once fully trained, you will transition to a 40-hour rotating 24/7 shift pattern , which includes days, nights, weekends and public holidays. Hybrid working may be available following successful completion of training, subject to business requirements. Applicants must be flexible to work shifts and able to travel into the Manchester office as required.
Benefits
- £26,436.80 basic salary
- Additional shift premium payments for evenings, nights, weekends and public holidays
- Overtime opportunities to enhance earnings
- Company pension scheme
- Annual leave entitlement
- Comprehensive training and ongoing development
- Career progression opportunities within Operations, Service Delivery and Workforce Management
- Supportive team environment with real responsibility and impact
Career Development
This role offers excellent exposure to Workforce Management, Resource Planning, Service Delivery Operations, Major Incident Support and Performance Reporting, providing clear pathways into senior scheduling, workforce planning, operational leaders
#J-18808-Ljbffr
Resource Planning Coordinator in Trafford employer: Manpower UK
As a leading player in the UK construction materials industry, our company offers a supportive work culture that prioritises employee well-being and development. With competitive salaries and an excellent benefits package, including opportunities for overtime, we ensure our Class 1 HGV drivers are rewarded for their hard work while enjoying a balanced work-life schedule. Join us in Harlow, where you can grow your career in a dynamic environment that values innovation and teamwork.
