First Line Support Agent Location: Stevenage (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-18:00, 37.5 hours per week Pay: £12.71 per hour, rising to £13.45 after 12 weeks Clearance: BPSS & SC required Our Client, a reputable organisation, is hiring for a driven and enthusiastic First Line Support Agent to join their Service Desk team on exciting campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service to end users. What you'll be doing:
- Handling a high volume of calls and emails from end users, providing clear and professional support
- Troubleshooting issues over the phone or escalating to other support teams when needed
- Offering advice and guidance, even when issues are outside of IT support scope
- Creating and managing support tickets to record resolutions and follow-up actions
- Managing ticket queues and requests efficiently
- Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring:
- Excellent communication skills with the ability to adapt to all levels of seniority
- A passion for problem solving and delivering results
- Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access)
- The initiative to work independently and take responsibility, while being a team player
- An interest in IT and a good understanding of day-to-day computer use
- Ability to work under pressure in a fast-paced environment and meet deadlines
- Previous experience in customer service or support roles is advantageous but not essential Skills we can't do without:
- Demonstrable skills in MS Office applications
- Outstanding listening and interpersonal skills
- Ability to build rapport quickly and handle challenging situations professionally
- Methodical, disciplined, and organised approach to work
- Self-motivated with a drive for excellence Required: * BPSS & SC security clearance If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
First Line Support Agent in Stevenage employer: Manpower UK
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