Member Service Administrator in Sheffield

This temporary Member Service Administrator role in Sheffield offers up to £25.07 per hour for an initial six to eight weeks. Working full-time in the S9 office, the postholder provides secretarial and administrative support to Regional Officers while assisting members, workplace representatives and Branch Officers. Duties include handling enquiries professionally, maintaining accurate records and delivering a confidential, efficient service to all contacts. Strong organisational and communication abilities are essential, alongside competent IT skills and attention to detail. The pattern runs Monday to Thursday, 9am to 5pm, finishing at 4pm on Fridays. An immediate start is available for a suitably experienced candidate seeking varied office-based work.

Member Services Administrator (MSA) Location: Sheffield, S9 area Contract: Temporary assignment for approximately 6 to 8 weeks Working pattern: Full-time, office-based Hours: Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm Pay: £25.07ph Start date: As soon as possible

About the Opportunity

We are recruiting an experienced and highly organised Member Services Administrator , to provide temporary cover within the Sheffield Office This is a varied and responsible role providing professional secretarial and administrative support to Regional Officers. You will also assist members, workplace representatives, Branch Officers and other internal contacts, ensuring they receive an efficient, helpful and confidential service. The successful candidate will have excellent administrative and communication skills, strong attention to detail and the confidence to manage a busy workload with competing priorities.

Key Responsibilities

• Secretarial and Administrative Support
  • Providing comprehensive secretarial and administrative support to Regional Officers.
  • Managing diaries, arranging appointments and organising meetings.
  • Preparing meeting documents, agendas, reports and correspondence.
  • Taking accurate minutes during meetings and distributing actions promptly.
  • Maintaining organised, accurate and confidential filing systems.
  • Producing letters, reports, spreadsheets and other documentation.
  • Responding to telephone calls, emails and general enquiries professionally.
  • Providing additional administrative support to regional organising teams when required.
• Member Services
  • Responding to enquiries from union members and providing clear, helpful assistance.
  • Processing new membership applications and updating membership information.
  • Maintaining accurate records and ensuring information is entered correctly.
  • Administering direct debit applications and changes.
  • Processing subscriptions, contribution arrears and benefit-related documentation.
  • Assisting members with access to relevant union services and support.
  • Managing correspondence promptly, sensitively and confidentially.
  • Delivering a professional and welcoming service to members and visitors.
• Branch and Workplace Support
  • Providing administrative assistance to Branch Secretaries, Shop Stewards and workplace representatives.
  • Maintaining accurate records of Branch Officers, Shop Stewards and regional activists.
  • Updating databases and producing regular reports.
  • Assisting with balloting arrangements and other union activities when required.
• General Office Duties
  • Maintaining accurate holiday, absence and administrative records.
  • Supporting the smooth day-to-day running of the Sheffield District Office.
  • Handling sensitive and confidential information appropriately.
  • Following established financial, security and data-protection procedures.
  • Assisting with general office administration and other reasonable duties as required.
  • Contributing ideas that could improve administrative processes and the service provided to members.

Skills and Experience Required

The successful candidate will ideally have:

#J-18808-Ljbffr