At a Glance
- Tasks: Lead Freedom of Information requests and manage complex complaints with a focus on service improvement.
- Company: Join a dynamic organisation committed to transparency and exceptional customer service.
- Benefits: Competitive hourly pay, weekly pay, 28 days annual leave, and pension enrolment.
- Other info: Flexible working options available for a better work-life balance.
- Why this job: Make a real difference in governance while enhancing your skills in a collaborative environment.
- Qualifications: Expert knowledge of FOI and Data Protection legislation with strong communication skills.
The predicted salary is between 20.79 - 20.79 £ per hour.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Location: Hybrid/Flexible Working
Department: Governance
Reporting to: Head of Governance
Contract: Temporary
Duration: 6 months
Pay: £18.19 - £20.79 per hour
About the Role
We are seeking an experienced FOI and Complaints Manager to lead our approach to Freedom of Information requests, government information requests, and complex complaints handling. This is an excellent opportunity for a governance professional who is passionate about transparency, accountability, and delivering exceptional customer service. The successful candidate will provide expert advice and support on Freedom of Information matters, manage complex complaints, and identify opportunities for service improvement. Working collaboratively across the organisation, you will help ensure that information requests and complaints are handled effectively, fairly, and in accordance with relevant legislation.
Key Responsibilities
- Lead the management of Freedom of Information requests and requests for information from government bodies.
- Provide expert advice and guidance on complaints and third-party concerns.
- Manage complex complaints and support resolution at all stages of the complaints process.
- Analyse trends and insights from complaints and information requests to drive continuous improvement.
- Build and maintain effective relationships with stakeholders across the organisation.
- Ensure compliance with Freedom of Information, Data Protection, and wider governance requirements.
- Support the development of policies, procedures, and best practice guidance relating to complaints and information requests.
About You
- Expert knowledge of the Freedom of Information Act and substantial experience in handling FOI requests.
- A recognised FOI qualification.
- Good knowledge of the Data Protection Act 2018 and its practical application.
- Experience applying FOI and Data Protection legislation within a complex organisation.
- Strong customer service and stakeholder management skills.
- Experience handling complaints and providing advice and guidance to colleagues.
- Excellent written and verbal communication skills, with the ability to produce high-quality correspondence and reports.
- Strong analytical and problem-solving abilities.
- A collaborative approach and the ability to work effectively across multiple teams.
- A commitment to continuous improvement and service excellence.
What We Provide
- Weekly pay (PAYE)
- 28 days annual leave
- Auto enrolment into NEST pension
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Freedom of Information (FOI) & Complaints Manager in Newport employer: Manpower UK
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StudySmarter Expert Advice🤫
We think this is how you could land Freedom of Information (FOI) & Complaints Manager in Newport
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Freedom of Information (FOI) & Complaints Manager in Newport
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Manpower UK
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Manpower UK.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Manpower UK that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
