Operations Compliance Coordinator in Newcastle upon Tyne

Operations Compliance Coordinator

Location: Newcastle, Hybrid working
Pay Rate: £13.33 per hour, plus bonus
Full Time: 37.5 hours per week, Flexible between Monday - Friday 9am until 7pm & weekends 9am - 5pm.

Main Responsibilities and Objectives:

• To ensure all candidate files are fully compliant based on each job category / contract compliance
• requirement.
• Follow all documented processes and compliance checklists to ensure accurate compliance as per each contract and job category.
• Responsible for delivering an excellent candidate experience throughout the compliance process.
• Ability to work towards targets and manage your day effectively.
• Ensure all systems are fully updated with all activity, all comments and actions documented to provide a full
• audit history.
• Deal with customers and candidates on the telephone in a professional, calm manner
• Be passionate about people and be driven to deliver an exceptional client and candidate experience.
• Achievement of required productivity levels, KPI achievement and quality output
• Responsible for your own learning, identifying any knowledge gaps to your line Manager
• Ensuring that all activity complies with all Company policies, procedures and legal requirements including health and safety and employment legislation
• Ensuring that all work is conducted in accordance with Manpower's values and standards
• To ensure all compliant candidate files are successfully submitted to the Central Compliance Team right first time
• Any other duties which may be requested by the Operational Compliance Management

Key Skills

• IT literate including MS Word, Excel, PowerPoint & Outlook and all at intermediate / pleadvanced levels
• Able to analyse and process large amounts of data
• Excellent verbal and written communication skills and ability to communicate at all levels
• Excellent administration and numeracy skills
• Excellent organisational and planning skills
• Be able to work on own initiative and maintain excellent time management
• Able to work to targets and deadlines and thrive under pressure
• Can deal with high volumes of work and tight deadlines and is able to effectively prioritise without jeopardising attention to detail