At a Glance
- Tasks: Assist drivers in delivering and installing electrical products while providing top-notch customer service.
- Company: Join a respected organisation with a focus on teamwork and customer satisfaction.
- Benefits: Earn £12.81 per hour with full training and a dynamic work environment.
- Other info: Perfect for those who thrive in hands-on roles and enjoy working with people.
- Why this job: Enjoy an active role where every day brings new challenges and opportunities to help customers.
- Qualifications: Passion for customer service, good communication skills, and a team-oriented attitude.
The predicted salary is between 12.81 - 12.81 £ per hour.
Customer Delivery Assistant (Driver's Mate)
Location
Aberdeen
Pay Rate
- £12.81 per hour
- We are currently recruiting on behalf of our client for a
Customer Delivery Assistant (Driver's Mate) to join their busy home delivery team in Aberdeen.
This is an ideal opportunity for someone who enjoys working with people, has a hands-on approach, and takes pride in delivering excellent customer service.
Working alongside a Driver, you'll help deliver, install, and collect electrical products in customers' homes while ensuring every delivery is completed safely, efficiently, and with a customer-first focus.
Key Responsibilities
- Assist the Driver with the delivery, installation, and demonstration of electrical products, including white goods, TVs, and cookers.
- Provide friendly and professional customer service during every delivery and installation.
- Keep customers informed throughout the delivery process, ensuring a positive experience from start to finish.
- Use handheld devices to accurately complete delivery records and obtain customer signatures.
- Support with the safe loading, unloading, and handling of products.
- Deliver and collect products and tote boxes from retail locations when required.
- Maintain regular communication with the depot team, reporting any delivery issues or changes throughout the day.
- Assist in securing and managing vehicle loads using appropriate equipment such as straps and sack barrows.
- Follow all health & safety procedures and safe manual handling practices.
What We're Looking For
- A passion for delivering outstanding customer service.
- Excellent communication skills and confidence interacting with customers in their homes.
- A positive, team-focused attitude and willingness to support colleagues.
- Good problem-solving skills and the ability to remain calm under pressure.
- A physically active approach, with the ability to lift and move products safely as part of a two-person team.
- A commitment to working safely and following company procedures.
- Reliability, professionalism, and pride in representing our client's brand.
What's On Offer?
- Competitive hourly rate of
- Full training provided.
- Opportunity to work for a well-known and respected organisation.
- Varied role combining customer service, teamwork, and hands-on work.
If you're looking for an active role where no two days are the same and you enjoy helping customers receive and set up their new purchases, we'd love to hear from you.
Apply today for more information about this exciting opportunity with our client in Aberdeen.
If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
Customer Delivery Assistant (Drivers Mate) - Aberdeen employer: Manpower UK
As a leading player in the UK construction materials industry, our company offers a supportive work culture that prioritises employee well-being and development. With competitive salaries and an excellent benefits package, including opportunities for overtime, we ensure our Class 1 HGV drivers are rewarded for their hard work while enjoying a balanced work-life schedule. Join us in Harlow, where you can grow your career in a dynamic environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Assistant (Drivers Mate) - Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Manpower UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Manpower UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Assistant (Drivers Mate) - Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Manpower UK:Your cover letter is your chance to shine! Tell us why you want to work at Manpower UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Manpower UK!
How to prepare for a job interview at Manpower UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
